Director, Network Success

Lantern is the specialty care platform connecting people with the best care when they need it most. By curating a Network of Excellence comprised of the nation's top specialists for surgery, cancer care, infusions and more, Lantern delivers excellent care with significant cost savings to employers and their workforces. Lantern also pairs members with a dedicated care team, including Care Advocates and nurses, for the entirety of their care journey, helping them get back to good health, back to their families and back to work. With convenient access to specialists nationwide, Lantern means quality care is within driving distance for most. Lantern is trusted by the nation's largest employers to deliver care to more than 6 million members across the country. Learn more about us at lanterncare.com. 

About You:

• You use LOGIC in your decision making and understand that progress is critical to making change. You focus on the execution of your content while balancing a fast-paced environment and you take the time to celebrate both the small & big wins. 
• INCLUSION is a core tenant of your personal beliefs. A diverse and inclusive environment is incredibly important to you. You understand and desire to be a part of a diverse team with different experiences and perspectives & you cherish the differences in each individual that you interact with.
• You have the GRIT, drive and ambition to tackle big problems. Big problems require big ideas and a team that supports new ideas. 
• You care deeply for your customers are driven to keep HUMANITY in all decisions. Your customers aren’t just the individuals using your product. They are the driving factor in your motivation to make a change.
• Integrity guides you in life. Focusing on the TRUTH vs. giving people the answers they want to hear. 
• You thrive in a Team Environment. Collaboration is key in innovation and creating change.

These pillars of LIGHT are a reminder to our team that we are making a difference by providing guidance and support in navigating the often complex and confusing landscape of healthcare. We hope that through this LIGHT, individuals can find their way to the best care, resources, and support they need to get back to life. 

If this sounds like you, we would love to connect to speak further about career opportunities at Lantern.

Please apply to our role & someone from our Talent Acquisition Team will reach out to help you navigate our interview process.

Director, Network Success

Lantern is seeking an experienced and dynamic Director, Network Success to lead the growth and scaling of our Territory Management team. This pivotal role will oversee the success of our network management function, driving the strategy, operational excellence, and provider retention efforts. The first 12 months in this role will have a focus on building and scaling, removing roadblocks, setting up reporting cadences, and establishing efficient processes, including account planning. 

Location: Remote | USA | Travel Required

Responsibilities:

Provider Relationship Management & Revenue Growth: 

• Build and maintain strong, trusted relationships with our largest provider groups acting as the executive sponsor to ensure exceptional experiences and outcomes.
• Understand provider needs, align Lantern’s services to meet their objectives, and advocate for their needs within the organization.
• Develop and execute strategies to drive revenue growth, identify opportunities for upselling, and ensure retention through proactive provider engagement.
• Focus on renewing and retaining high-value provider accounts, addressing concerns promptly to prevent churn while meeting or exceeding targets. 

Strategic Planning & Operational Excellence: 

• Develop clear team goals, strategies, and action plans to achieve and exceed growth and retention targets. 
• Continuously evaluate and adjust to meet changing provider needs and market dynamics.
• Drive efficiency and ensure the consistent delivery of high-quality client service across the team.
• Establish data-driven systems for performance management, ensuring transparency and accountability. 

Cross-Functional Collaboration: 

• Collaborate closely with member services and claims to ensure a unified approach to provider success. This includes defining roles and responsibilities and escalation paths as well as implementing change to existing processes. 
• Advocate internally to improve/ enhance processes in order to deliver exceptional value to providers and improve service delivery. 

Team Leadership: 

• Lead, mentor, and manage a team of account managers, helping them achieve their goals and grow professionally.
• Create a collaborative, high-performance team culture focused on provider success.
• Provide coaching, training, and ongoing support for team members, ensuring continuous development. 

Requirements:

• Bachelor’s degree required
• 15+ years relevant experience
• Industry experience preferred (Familiarity working with COE's, Provider Networks, or similar)
• Track record of managing high performing teams
• Demonstrated ability to collaborate across multiple departments and manage the needs of various key stakeholders
• Ability to perform successfully in a high-pressure, fast-paced working environment
• Excellent problem solving and decision-making skills
• Excellent organizational skills, including attention to detail and ability to multi-task
• Excellent verbal and written communication skills
• Proficiency or experience with project management tools (ex. Microsoft Project, Jira, Monday.com, Salesforce, etc.) 

Strong Candidates will:

• Move Fast: Acting with urgency to respond to client and business needs
• Be Comfortable in a Fast-Paced Environment: that can be challenging but highly rewarding
• Be Good with Numbers: both in how they articulate value propositions but also in how they measure and report success
• Be Strategic Thinkers/Problem Solvers: both in how they work cross functionally, and also in how they build their function and supporting systems/processes
• Be Customer Focused: always looking to understand, advocate for and improve how we engage with our prospects
• Have High Energy and a Positive Outlook: infusing their engagement with prospects and internal teams with positive energy to help achieve our joint goals

 Benefits

Lantern does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.