Founded in 2004, NetBrain is the leader in no-code network automation. Its ground-breaking Next-Gen platform provides IT operations teams with the ability to scale their hybrid multi-cloud connected networks by automating the processes associated with Diagnostic Troubleshooting, Outage Prevention and Protected Change Management. Today, over 2,500 of the world’s largest enterprises and managed services providers leverage NetBrain’s platform.
What We Need
We are seeking an experienced and strategic Director, Network Automation Training to lead the enablement initiatives for both NetBrain’s internal teams and external customers. This leadership role will be responsible for translating our no-code automation platform innovations into actionable knowledge, ensuring both our customer engineers and internal teams are fully equipped to maximize the platform’s value.
As the Director, you will develop and execute enablement strategies that drive adoption, create efficiencies, and enhance the overall experience for customers and internal stakeholders. You will work closely with Product, R&D, and Customer Success teams to ensure seamless knowledge transfer and skill development.
What You'll Do
- You will develop and drive a comprehensive enablement strategy for both internal teams and external customers, ensuring successful adoption of NetBrain’s no-code automation platform.
- Create and execute scalable training programs to empower customer engineers to build their own automation solutions.
- Design and implement a tiered customer enablement framework, addressing the needs of End Users, Power Users, and Super Users through a mix of web-based, in-person, and self-guided learning methodologies.
- Lead the initiative to translate product innovations from R&D to customer-facing teams, ensuring technical advancements are effectively communicated and operationalized.
- Work closely with Product, Engineering, Sales, and Customer Success teams to align enablement strategies with business goals and drive customer success.
- Establish key performance indicators (KPIs) to measure the effectiveness of enablement programs and continuously optimize strategies based on data-driven insights.
Who You Are
- You have 10+ years of experience in customer enablement, technical training, or product enablement, with at least 5 years in a leadership role.
- Strong understanding of enterprise network operations.
- Proven track record of developing and executing large-scale enablement strategies for both internal teams and external customers.
- Exceptional ability to translate complex technical concepts into digestible, actionable learning materials.
- Strong analytical mindset with experience in defining and measuring enablement success.
- Excellent communication and presentation skills, with the ability to engage both technical and non-technical audiences.
What We Offer
Our comprehensive compensation package is vital in how we recognize our people for the impact they make on us reaching our goals as a company.
For this role, the estimated base salary range is between $165,000 - $200,000 + Bonus. The actual salary may vary based on a range of factors, including market and individual qualifications objectively assessed during the interview process.
The range listed above is a guideline, and may be modified. People Experience offers a comprehensive benefits package in addition to cash compensation that includes, but is not limited to, 401k and medical/dental coverage. Speak with your Recruiter for more details on our Total Rewards philosophy.
NetBrain invites all interested and qualified candidates to apply for employment opportunities.
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or other characteristics protected by law.
If you have a disability that prevents or limits your ability to use or access the site, or if you require any other accommodation in the application process due to a disability, you may request a reasonable accommodation. To make a request, please contact our People Team at: [email protected] and we will be happy to assist you.
In compliance with applicable laws, NetBrain conducts holistic, individual background reviews in support of all hiring decisions.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
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