Director, MES Services

Internal Job Title: Director, Orbis MES Services 

Reports To:  SVP, Customer Experience 

FLSA Status:  Exempt, Full Time 

Location: US, Remote with travel as needed 

Position Summary   

The Director of MES Services oversees deployments of Ever.Ag’s Orbis MES solution to our world-wide customer base. This oversight will include coordinating service resources, ensuring on-time/on-budget delivery, successful customer outcomes, and organizational profitability.  Key individual responsibilities include overseeing all service teams, including project management and Orbis technical consulting resources. 

Key Responsibilities 

• Support pre-sales activities, including effort estimation and proposal development. 

• Review and validate project Statements of Work to ensure alignment with Ever.Ag project and pricing standards. 

• Oversee the creation and accuracy of project-related deliverables. 

• Review and distribute all portfolio project communications, ensuring clarity and correctness. 

• Maintain effective risk management practices across the project portfolio. 

• Ensure coordination between implementation and development teams for project-specific customizations. 

• Provide direct project management support as needed. 

• Oversee all assigned MES professional services teams, including project managers and subject matter experts. 

• Ensure the ongoing technical growth and Orbis knowledge attainment of the Orbis MES services team. 

• Engage effectively with Customer Support and Customer Success resources to ensure proper hand-offs within their respective processes. 

• Monitor and optimize team utilization to meet financial targets. 

• Oversee recruitment efforts for professional services staff. 

• Track and report key portfolio metrics and KPIs, such as utilization and margin analysis. 

• Assist with monthly invoicing and financial reconciliation for services. 

• Contribute to the development of methodologies and engineered service deliverables. 

• Support the design and launch of new service offerings. 

• Drive continuous improvement of professional services automation systems 

• Other duties as assigned 

Qualifications: 

• Bachelor’s degree with a minimum of four years’ relevant work experience REQUIRED

• Experience leading MES implementation teams, preferably in food and/or CPG industries 

• Proven track record of delivering projects on time, within scope and budget 

• Ability to manage teams of 25+ professionals 

• Skilled in leading globally distributed teams 

• Experience deploying and scaling team skills to meet evolving project needs 

• Proficient in Microsoft-based technologies, especially SQL Server and Transact-SQL 

• Experience with Oracle’s NetSuite SuiteProjects Pro/OpenAir professional services automation technologies preferred. 

• Experience with Salesforce.com preferred. 

• PMI-related certifications preferred. 

Competencies for Success 

• Reasonable level of autonomy and can make decisions within their area of responsibility; may consult with higher-level managers for complex or strategic matters. 

• Handles a range of tasks with varying degrees of complexity; needs to analyze information, make judgments, and solve problems within their area of responsibility. 

• Reasonable level of discretion and can make decisions within their area of responsibility; has the flexibility to adapt to changing circumstances. 

• Has foundational leadership skills and can effectively manage a team; demonstrates basic managerial competencies but may still rely on established practices.