Director - Master Data Management (MDM)

Description and Requirements
The Team You Will Join
At MetLife, data isn't just a tool - it is a catalyst for growth. As part of our Data & Analytics organization, you'll unlock trusted insights that drive bold decisions, power personalized customer experiences, and deliver lasting business impact. Your skills in AI, predictive modeling, and advanced analytics will help solve complex challenges, scale solutions globally, and fuel innovation across every region. We're building the future of data - one that's governed responsibly, engineered for scalability, and designed for growth. When you join us, you're not just supporting the business - you're empowering it. Let's transform insight into impact and data into action, together.
The Opportunity
The position sits within the Data & Analytics (D&A) organization supporting MetLife's U.S. Business. MetLife is seeking an experienced Leader to provide strategic leadership and operational ownership for enterprise Master Data Management (MDM).
This role is accountable for the stability, accuracy, and integrity of Global Party Management (GPM), MetLife's enterprise MDM platform serving all MetLife products, while shaping and governing Azure cloud data engineering and Databricks enablement for enterprise data assets. The Leader partners with architecture and platform teams to ensure secure-by-design, scalable integration patterns and sustainable operational performance across MDM and product-aligned data platforms.
The role balances run-the-business excellence with modernization readiness, partnering closely with enterprise transformation initiatives to influence future-state architecture and capabilities. This is a leadership position with strong technical expectations; while not an individual contributor, the Leader brings deep working knowledge of MDM, data engineering, cloud data platforms, and Databricks-based processing to enable informed decision-making, architectural oversight, and credibility with senior engineers and architects.
Key Responsibilities
Enterprise MDM Platform Leadership (GPM)
* Provide end-to-end leadership and accountability for Global Party Management (GPM), MetLife's enterprise MDM platform supporting all lines of business.
* Ensure platform stability, availability, performance, and data integrity for mission-critical business and regulatory processes.
* Establish and enforce operational rigor, including SLAs, incident management, root-cause analysis, and resiliency standards.
* Own technology currency and upgrade strategy, including Informatica 10.5 readiness and forward roadmap, in partnership with vendors and enterprise technology teams.
Master Data Engineering & Identity Resolution Leadership
* Set strategic direction and provide oversight for mastering logic, including match, merge, survivorship, identity resolution, and hierarchy management.
* Ensure leadership teams maintain deep understanding of end-to-end data flows spanning: Source systems of record (SORs), Third-party data providers, Ingestion pipelines, MDM mastering layers, APIs and cloud-based analytical consumers
* Drive initiatives to reduce external mastering dependencies through adoption of native MDM and AI-assisted match & merge capabilities.
* Ensure mastering decisions are consistent, explainable, and aligned with business, risk, and compliance requirements.
Data Governance, Quality & Compliance
* Partner with governance and stewardship teams to ensure data quality controls are embedded upstream and enforced consistently.
* Define and track data quality, accuracy, and confidence metrics across mastered and analytical datasets.
* Ensure compliance with privacy, security, and regulatory requirements across MDM data platforms.
* Support audit readiness through clear lineage, documentation, and control frameworks.
Leadership & Stakeholder Engagement
* Lead and develop cross-functional teams, including managers and senior technologists across MDM, data engineering, and data quality.
* Serve as a trusted data and technology leader for business, technology, and architecture stakeholders.
* Communicate complex data and platform topics in clear, executive-ready language.
* Foster a culture of accountability, technical rigor, and continuous improvement.
Required Qualifications
* Bachelor's or higher degree in Computer Science, Engineering, or related field.
* 10+ years of progressive experience in enterprise data and analytics, with leadership responsibility for complex data platforms.
* Demonstrated experience leading MDM, data engineering, and data quality teams.
* Strong working knowledge of:
* Informatica MDM and platform upgrade strategy
* Master data concepts including match & merge, survivorship, and identity resolution
* Azure cloud data platforms and Databricks-based data processing
* Proven ability to lead high-availability, production-grade platforms.
* Strong executive communication and stakeholder management skills.
* Experience operating in regulated financial services environments.
Preferred Qualifications
* Experience supporting large-scale MDM or data platform modernization initiatives.
* Familiarity with Informatica or similar Cloud MDM and native AI/ML-enabled match and merge capabilities.
* Working knowledge of enterprise analytics and reporting platforms, including the creation and maintenance of standard and ad-hoc reporting solutions (e.g., Tableau, Power BI).
* Experience operating within modern data ecosystems, including Hadoop-based platforms, and cloud-native data processing frameworks.
* Experience leading or governing data platforms built on Microsoft Azure, including Databricks-based data engineering and analytics environments, within large, regulated enterprises.
* Knowledge of HIPAA and other relevant consumer data regulations.
* Insurance, retirement, or financial services domain experience.
Location Expectation: This is a hybrid role requiring a minimum of 3 days per week in office.
The expected salary range for this position is $142,100 - $212,750 . This role may also be eligible for annual short-term incentive compensation and stock-based long-term incentives. All incentives and benefits are subject to the applicable plan terms.
Benefits We Offer
Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, paid time off, paid holidays, volunteer time off, tuition assistance and much more!
About MetLife
Recognized on Fortune magazine's list of the "World's Most Admired Companies", Fortune World's 25 Best Workplaces™, as well as the Fortune 100 Best Companies to Work For®, MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!
MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law ("protected characteristics").
If you need an accommodation due to a disability, please email us at [email protected]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.
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