Director, Market Enablement Operations

The Role

In the role of Director, Market Enablement Operations, you will foster cohesiveness across Fidelity Institutional Wealth Management Services (IWMS) and the broader Fund and Brokerage Operations & Technology (FBOT) organization by driving operational programs and strategic initiatives across leadership, client-facing teams and cross-functional business partners.

The role sits within the IWMS Go-to-Market & Strategy (GTM&S) team and plays a critical role in executing the strategic priorities of the IWMS and Fidelity Institutional (FI) businesses. The role encompasses two main areas of responsibility: 1) ownership of Operational Programs and Initiatives and 2) leadership of the FBOT Administrative Team.

The Director, Market Enablement Operations will own multiple existing and recurring enablement programs; responsibilities include:

• Spearheading the planning and execution of the annual IWMS Sales & Relationship Management Meeting as well as other internal events, such as quarterly business reviews, leadership offsites and all associate meetings
• Functioning as Chief of Staff for the Head of Market Enablement, coordinating overall team operating model and serving as point of connectivity to help orchestrate cross-functional go-to-market initiatives
• Driving the ongoing enhancement and adoption of key internal productivity tools such as the FI / FBOT contract management system, request for proposal (RFP) management software and internal knowledge bases
• Facilitating the distribution of timely communications to both IWMS clients and internal client-facing teams to ensure alignment and transparency across the organization

Additionally, this leader will be a go-to resource for leadership of new strategic initiative work as well as continuous operational improvement across the IWMS business.

The Expertise and Skills You Bring

• Passion for professional development and ability to implement skill development and career-pathing initiatives or other opportunities to enhance the business or team culture

• 8+ years of relevant work experience, including 3+ years of management responsibility
• Bachelor’s Degree Required
• Proven leadership experience and demonstrated ability to earn trust and credibility through strong listening and communications skills, empathy and confident decision-making
• Excellent organizational and project management skills to implement, measure and track progress of strategic initiatives
• Ability to balance strategy with execution in leading everyday work
• Ability to build strong working relationships across the organization and interact / influence / negotiate effectively at all levels of management
• Ability to coach, handle sensitive information / issues, resolve conflicts and drive projects to completion with candor, transparency and integrity
• Learning mindset with a positive approach to innovation, experimentation and failure

The Team

This role also plays a vital part in leading the FBOT Administrative Team, which supports senior executives, client-facing teams and other business leaders across FBOT. In addition to owning the vision and strategy for this team, the Director, Market Enablement Operations will lead two managers responsible for:

• Operational Oversight: ensuring daily administrative operations run smoothly and efficiently
• Professional Development: managing team performance and providing feedback, coaching and career pathing opportunities
• Strategic Planning: collaborating with managers and executive teams to set goals, plan, and execute projects that align with organizational objectives
• Resource Planning and Management: overseeing budget planning, resource allocation and reporting

Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.