Director, Legal Counsel

About Glia

Glia is the leading AI customer service solution for banks and credit unions. Our platform unifies AI and human agents across every voice and digital conversation through our proprietary ChannelLess® Architecture. With AI for All™, organizations overcome the tradeoff between efficiency and experience by using AI to automate conversations and elevate service operations.

Valued at over $1 billion and named a Deloitte Technology Fast 500™ company for five consecutive years, Glia powers over 700 financial institutions and maintains an industry-leading 72 NPS. We're also certified as a Great Place to Work, with 98% employee satisfaction.

The Role:

As our Director, Legal Counsel, you will play a pivotal role within an established and high-impact legal department. Reporting directly to the General Counsel, you will serve as a key strategic partner across the organization, managing a robust portfolio of commercial, corporate, product, and data privacy matters. This is a high-visibility backfill designed for a practitioner who wants to step in and drive immediate value for a fast-growing, venture-backed SaaS leader.

This role is best suited for someone who is gritty, yet meticulous; independent, yet collaborative — and who enjoys partnering closely with Sales and GTM teams to provide practical, business-oriented legal guidance. You’re able to translate legalese into actionable advice for cross-functional stakeholders and are excited by the opportunity to support a scaling SaaS company operating in the FinTech and AIecosystem.

You bring strong business judgment, a pragmatic approach to problem-solving, and a solutions-oriented mindset in fast-paced, evolving environments. Familiarity with data privacy considerations in modern SaaS products is important, and an interest in responsibly leveraging emerging technologies such as AI within legal workflows is a plus.

What You’ll Do:

• Be the point person for our global sales team, acting as a strategic business partner to lead the negotiation process to close deals.

• Draft and negotiate agreements throughout the Company, including strategic partnerships, sales, vendor, marketing, NDA’s, and other commercial agreements.

• Align with R&D teams on the company’s data collection, storage, use, and related privacy matters, and how it translates into our privacy policies and templates.

• Support cross-functional teams in evaluating privacy, data security, and emerging AI-related considerations in customer and partner agreements.

• Partner with the General Counsel on the optimization and further creation of Companywide commercial templates and processes to ensure the Legal Department is set up for scale (i.e., sales trainings, creation of a playbook, templates, and other collateral

• Stay on top of the latest developments in laws, regulations, and industry trends applicable to venture-backed software companies, including federal, state, and international data privacy laws (GDPR, CCPA, etc.)

What You’ll Bring:

• You should have 5-8 years of transactional experience, ideally with an in-house, SaaS and/or financial services background.
  

• You should have significant experience drafting and negotiating SaaS agreements and similar complex services and partnership agreements, including related privacy and data security provisions. Experience negotiating SaaS MSA’s and the data governance, security, and compliance issues that routinely arise in those agreements is strongly preferred.
  

• Familiarity with modern data governance frameworks — and interest in how AI-enabled products may introduce new privacy and contractual considerations — is a plus.
  

• As Director, Legal Counsel, you will report to the General Counsel and will be tasked with deeply understanding and influencing sales negotiations and processes. You will need strong attention to detail and should be an efficient problem solver who is excited to work in a fast-paced tech scale-up.

Glia is an equal-opportunity employer. Glia does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law.

The Glia Talent Acquisition team uses @glia.com and @gliatalent.com email addresses for coordinating interviews, providing updates, and sending documents.

Our hiring process involves an introduction, practical and team interviews, and a decision and offer. For more information, visit our Recruitment Privacy Notice page or contact our talent team via [email protected]