Director, Lead Consultant

Business Continuous Improvement
The Business Continuous Improvement Manager job oversees the operations of improvement projects from initial research and assessment stages through the transition phases up to and including delivery. Establishing operational plans for this job area, this role collaborates with functional teams across the organization to develop and implement new products, processes, standards or operational plans that will have an impact on the achievement of functional results. This job also evaluates metrics to measure the impact of process enhancements after they are implemented by the organization. This job is a recognized master in the Continuous Improvement discipline.
Key Responsibilities and Duties

• Oversee process improvement and continuous improvement analysis to identify potential upgrades to ensure business unit goals achievement.
• Advises functional teams across the organization to determine needs for business improvements and develop possible business solutions.
• Approves business diagnostics designs that identify, quantify and prioritize value creation projects in congruence with team feedback and input.
• Provides expertise on potential process enhancements that would improve operating efficiencies and cost effectiveness within the organization’s new products and processes.
• Coordinates with all levels of the organization to ensure that the transition to new programs and implemented solutions is smooth and effective.
• Forecasts and presents metrics to management that demonstrate the impact implemented changes have had on the organization.
• Manages large processes in the continuous improvement space, along with guiding and mentoring lower level professionals.

Educational Requirements

• University (Degree) Preferred

Work Experience

• 5+ Years Required; 7+ Years Preferred

Physical Requirements

• Physical Requirements: Sedentary Work

Career Level
9IC

Required Qualifications

• 5 years required (7 years preferred) of process, operations or consulting experience.

• 5 years required (7 years preferred)of experience working autonomously, tracking metrics, sharing results with leadership.

• Proficient use of MS Office products - Excel, Word, PowerPoint, etc.

Preferred Qualifications

• Bachelor's degree.

• Working knowledge of TIAA products and services.

• Onboarding/ implementation/ participant communication knowledge is preferred.

• Retirement & Retail financial services experience.

• Management Consulting or Process / Operating Model design experience.

• Comfortable presenting and taking direction from executive leadership.

• Experience supporting corporate, divisional or department-wide continuous improvement projects/programs preferred.

• Process improvement, change management, and/or project management experience utilizing agile framework including root/cause analysis.

• Knowledge of and familiarity of the Scaled Agile Framework (SAFe).

Related Skills

Accountability, Adaptability, Agile Methodology, Business Acumen, Business Process Improvement, Business Process Understanding, Change Management, Consultative Communication, Executive Presence, Influence, Prioritizes Effectively, Problem Solving, Program Management, Relationship Management, Resource Planning

Anticipated Posting End Date:

2026-07-30

Base Pay Range: $134,000/yr - $172,000/yr

Actual base salary may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location.  In addition to base salary, the competitive compensation package may include, depending on the role, participation in an incentive program linked to performance (for example, annual discretionary incentive programs, non-annual sales incentive plans, or other non-annual incentive plans). 

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Company Overview

Every worker deserves a secure retirement. For more than 100 years, TIAA has delivered it for millions of people. Founded to help educators retire with dignity, today weʼre a market-leading retirement company fueled by world-class asset management. But weʼre not just another legacy financial services firm. Weʼre fighting harder than ever before for our clients and the many Americans who need us.

Our Culture of Impact

At TIAA, we're on a mission to build on our 100+ year legacy of delivering for our clients while evolving to meet tomorrow's challenges. We equip our associates with future-focused skills and AI tools that enable us to advance our mission. Together, we are fighting to ensure a more secure financial future for all and for generations to come. We are guided by our values: Champion Our People, Be Client Obsessed, Lead with Integrity, Own It, and Win As One. They influence every decision we make and how we work together to serve our clients every day. We thrive in a collaborative in-office environment where teams work across organizational boundaries with shared purpose, accelerating innovation and delivering meaningful results. Our workplace brings together TIAA and Nuveen's entrepreneurial spirit, where we work hard and work together to create lasting impact. Here, every associate can grow through meaningful learning experiences and development pathways—because when our people succeed, our impact on clients' lives grows stronger.

Benefits and Total Rewards

The organization is committed to making financial well-being possible for its clients, and is equally committed to the well-being of our associates. That’s why we offer a comprehensive Total Rewards package designed to make a positive difference in the lives of our associates and their loved ones. Our benefits include a superior retirement program and highly competitive health, wellness and work life offerings that can help you achieve and maintain your best possible physical, emotional and financial well-being. To learn more about your benefits, please review our Benefits Summary.

Equal Opportunity

We are an Equal Opportunity Employer. TIAA does not discriminate against any candidate or employee on the basis of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other legally protected status.

Our full EEO & Non-Discrimination statement is on our careers home page, and you can read more about your rights and view government notices here.

Accessibility Support

TIAA offers support for those who need assistance with our online application process to provide an equal employment opportunity to all job seekers, including individuals with disabilities. 

If you are a U.S. applicant and desire a reasonable accommodation to complete a job application please use one of the below options to contact our accessibility support team: 

Phone: (800) 842-2755

Email: [email protected]

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TIAA maintains a drug-free and smoke/free workplace.

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