The Director of Key Account Management will enhance relationships with strategic accounts, focusing on operational excellence and data-driven growth in e-commerce.
Spreetail propels brands to increase their ecommerce market share across the globe while improving their operational costs. Learn how we are building one of the fastest-growing ecommerce companies in history: www.spreetail.com.
Work Your Way:
At Spreetail, we believe in empowering our employees to work in the way that suits them best through our Work Your Way approach. Each team member has the flexibility to choose where they work most effectively each week—whether that's from home, a coffee shop, or the office. While flexibility is key, we also value the power of in-person connection. That’s why we bring our corporate team together in Lincoln each quarter for a week of intentional collaboration, team building, community engagement, and our All-Hands meeting. It’s the best of both worlds: the freedom to work your way, with meaningful opportunities to connect and grow together. Please scroll to the bottom of the job posting to confirm that your state qualifies for the Work Your Way program.
As the Director of Account Management, you are pivotal in nurturing the relationship with one of Spreetail's largest strategic accounts. This role requires a hands-on approach, with a significant emphasis on operational expertise and deep understanding of e-commerce, with a background in consumables and/or cold chain being ideal. You will work closely with our strategic accounts, ensuring that we exceed their expectations through meticulous attention to operational details and strategic insights.
How you will achieve success:
- Operational Excellence: Driving measurable improvements in key operational areas, leading to increased efficiency, reduced errors, and higher customer satisfaction.
- Strategic Growth: Demonstrating significant contributions to the strategic account's growth, leveraging insights and operational improvements to enhance brand value.
- Strong Brand Relationship: Establishing a trusted partnership with the brand, marked by mutual respect, understanding, and shared goals.
- Strategic Account Support: Provide dedicated support to one of our largest strategic accounts, focusing on operational excellence and strategic growth of the e-commerce fulfillment business. A background in both e-commerce and fulfillment operations is necessary.
- Account Leadership: Lead a high-performing team of Account Managers that can effectively manage and grow the portfolio of brands that use Spreetail's fulfillment services. Provide coaching, feedback, and development opportunities for the team members, and foster a culture of collaboration, innovation, and excellence.
What experiences will help you in this role:
- Deep knowledge and hands-on experience in e-commerce operations.
- Proven ability to analyze data, identify issues, and implement solutions in a fast-paced environment.
- At least 6 years of experience in a role with significant supply chain operations responsibilities, preferably in e-commerce, 3PL, or a related field.
- Ability to travel up to 30%.
- Preferred but not required: experience with cold chain operations and/or consumable product fulfillment operations. Background in logistics, supply chain management, or related operational areas.
- Preferred but not required: Experience with large, strategic account management.
In an effort to Make Spreetail Better, we hire people that are aligned with our values and are passionate about pursuing ecommerce excellence. We believe the right person can learn what is needed to succeed in their role, so we encourage job applicants to apply even if you don't meet all the qualifications listed. We are looking for diverse backgrounds and perspectives, so we don’t require college degrees and welcome non-linear career paths. If this role highlights your experience and gets you excited – please apply!
What you can expect from us:
• We provide the flexibility to take care of yourself. Spreetail operates in a work culture that promotes results and encourages taking time off when needed. In addition to a generous vacation policy, we also offer paid time-off for your wedding week, paid parental leave and support for parents of growing families.
• We celebrate accomplishments. Each year at Spreetail is a milestone with the opportunity to receive special gifts, swag store credit, or donations to a nonprofit of your choice. We also recognize people pursuing impacts with Spreetail Spotlight Awards.
• We care about your Health & Wellness. Spreetail works hard to enhance the employee experience through benefit programs and perks that provide meaningful support. We offer affordable medical, dental and vision plans with coast-to-coast coverage. We also provide free telehealth and on-demand mental health resources. Learn more about our benefits & perks package.
• We create the opportunity to revolutionize your community. We encourage Spreetailers to give back and make a social impact, and we offer paid time off to do it.
Spreetail is committed to a diverse and inclusive workplace. Spreetail is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please email [email protected].
To qualify for Work Your Way, eligible applicants must reside in one of the following states:
Alabama, Alaska, Arizona, Arkansas, Colorado, Delaware, District of Columbia, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Massachusetts, Mississippi, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, North Dakota, Ohio, Pennsylvania, Rhode Island, South Dakota, Tennessee, Texas, Utah, Vermont, Washington, West Virginia, or Wyoming.
Please be aware of scammers. Spreetail will only contact you through Lever or the spreetail.com domain. Spreetail will never ask candidates for money during the recruitment process. Please reach out to [email protected] directly if you have any concerns. Emails from @spreetailjobs.com are fraudulent.
#LI-Remote
Top Skills
Data Analysis
E-Commerce
Logistics
Supply Chain Management
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