Sr. Director, IT Products - Quote to Cash, Finance & Legal

Today, there's more data and users outside the enterprise than inside, causing the network perimeter as we know it to dissolve. We realized a new perimeter was needed, one that is built in the cloud and follows and protects data wherever it goes, so we started Netskope to redefine Cloud, Network and Data Security. 

Netskope seeks a visionary and highly influential Senior Director, IT Products, reporting directly to the CIO. This executive will architect and champion the enterprise-wide vision, strategy, and transformative execution for our critical Quote-to-Cash (QTC), Finance, and Legal technology landscapes. This leader is the epitome of ownership, spearheading the strategic evolution and modernization of systems and processes. They will leverage methodical process re-engineering, value stream optimization, and intelligent automation to drive Netskope's global, efficient scaling. Operating as a key leader within Netskope's hybrid IT Product Operating Model (Scrum and Scaled Agile), this role demands exceptional enterprise application and architecture expertise, sophisticated product management discipline, and proven C-suite stakeholder engagement and influence. The ideal candidate will take ultimate ownership of strategic outcomes, delivering highly scalable, customer-centric solutions through iterative value delivery, continuous innovation, and fostering a culture of excellence

Enterprise Strategy & Executive Leadership:

• Strategic Vision & Ownership: Architect, own, and champion the multi-year enterprise systems strategy for QTC, Finance, and Legal. Define and drive a transformative roadmap aligned with overarching business objectives, proactively mitigating risks, and ensuring a future-proof, highly scalable, and innovative architecture.
• C-Suite & Executive Partnership: Serve as a trusted strategic advisor to the CIO and other C-level executives. Lead and influence senior leadership (VP to C-suite) and key business partners, orchestrating strategic alignment and securing buy-in for priorities, significant investments, and long-range roadmap validation.
• Enterprise Value Stream Optimization: Act as the primary IT strategic business partner and thought leader for QTC, Finance, and Legal domains globally. Drive enterprise-wide value stream mapping and sophisticated process analysis to identify and capitalize on transformative opportunities. Foster deep cross-functional collaboration, proactively manage complex dependencies, and optimize end-to-end value streams for maximum scalability, efficiency, and competitive advantage.
• IT Product Operating Model Stewardship: Champion and evolve Netskope's IT Product Operating Model at a strategic level. Lead large-scale planning initiatives, instilling agile principles (Scrum, Scaled Agile) and a product-centric culture across multiple teams and departments. Drive the continuous modernization of systems and processes to support Netskope's ambitious growth and future market leadership.

Quote-to-Cash (QTC) Systems & Process Transformation:

• Roadmap & Transformative Delivery: Spearhead the vision, iterative development, and delivery of the QTC enterprise systems strategy and roadmap (e.g., Salesforce Sales Cloud, Salesforce CPQ, Netsuite, CLM). Drive a continuous innovation agenda for system components, ensuring they meet current and future business demands at scale.
• Process Re-engineering & Scalability: Architect and implement significant improvements and automation across QTC processes using lean-agile principles. Focus on eliminating systemic waste and dramatically enhancing operational velocity through strategic process optimization, enabling hyper-efficient global scaling.
• System Architecture & Implementation Oversight: Direct the evaluation, selection, and strategic enhancement of QTC applications (esp. Salesforce, Salesforce CPQ, Netsuite). Ensure solutions are elegantly simple, robust, and contribute to a modern, integrated, and future-ready architectural landscape.
• Strategic Business Partnership: Cultivate deep, strategic relationships with senior QTC stakeholders. Anticipate future needs and iteratively co-create solutions to complex business challenges, leveraging continuous feedback loops (Executive SteerCos, Sprint Reviews, strategic syncs).
• Data Integrity & Strategic Insights: Champion the highest standards of data quality and governance. Oversee the development of advanced reporting and analytics capabilities to enable data-driven strategic decisions and agile portfolio management.
• Strategic Vendor Ecosystem Management: Define and manage the QTC software vendor ecosystem, ensuring strategic partnerships, optimal value, and holding vendors accountable for performance and innovation.

Finance & Legal Systems & Process Transformation:

• Roadmap & Transformative Delivery: Architect and lead the iterative development and delivery of the enterprise Finance and Legal systems strategy and roadmap (e.g., Netsuite, next-generation FP&A tools, advanced procurement solutions, innovative LegalTech). Drive system modernization initiatives and foster a culture of continuous improvement and innovation.
• Process Automation & Operational Excellence: Own and drive the implementation of intelligent automation and AI-driven solutions to streamline and transform finance and legal processes. Focus on achieving breakthrough efficiencies and scalability across all functional areas.
• System Implementation & Landscape Modernization: Provide executive oversight for Finance and Legal application implementation, integration, and optimization. Ensure successful adoption, seamless user experience, and a progressively modern, secure, and compliant system landscape.
• Governance, Risk, Compliance (GRC) & Security: Ensure all systems, processes, and data adhere to stringent global compliance (SOX, GDPR, etc.) and security standards, embedding these principles within the agile development lifecycle.
• Executive Business Collaboration: Partner strategically with Finance, Accounting, Tax, Treasury, and Legal executive leadership to deliver innovative, scalable solutions that anticipate and address future business needs.
• Data Governance & Advanced Analytics: Champion robust data governance practices and enable sophisticated analytics to support strategic financial and legal decision-making and risk management.
• Strategic Vendor Ecosystem Management: Define and manage the Finance and Legal technology vendor ecosystem, fostering strategic relationships and ensuring optimal value and innovation.

General Product & Organizational Leadership (Empowered, Agile, Visionary Leadership):

• Organizational Leadership & Talent Development: Build, mentor, and lead a world-class organization of IT Product Owners, Managers, and their squads. Foster a culture of profound ownership, extreme accountability, innovation, and continuous improvement aligned with Agile and product-led principles. Empower decentralized decision-making and cultivate future leaders.
• Agile Center of Excellence: Act as a key executive sponsor and leader in Netskope's agile transformation. Coach and mentor teams and senior stakeholders on agile and product management best practices, removing systemic impediments to organizational agility and productivity.
• Transformational Change Leadership: Architect and drive highly effective change management strategies for new enterprise systems and processes, ensuring smooth adoption and value realization within the IT Product Operating Model.
• Strategic Budget & Resource Stewardship: Oversee significant budgets and resources, ensuring alignment with strategic priorities, agile funding models, and optimal ROI.
• Industry Thought Leadership: Maintain and propagate deep knowledge of industry best practices, emerging technologies (AI, ML in enterprise apps), agile methodologies, and relevant system trends, positioning Netskope IT as an innovator. 
• Agile Center of Excellence: Act as a key executive sponsor and leader in Netskope's agile transformation. Coach and mentor teams and senior stakeholders on agile and product management best practices, removing systemic impediments to organizational agility and productivity.
• Organizational Leadership & Talent Development: Build, mentor, and lead a world-class organization of IT Product Owners, Managers, and their squads. Foster a culture of profound ownership, extreme accountability, innovation, and continuous improvement aligned with Agile and product-led principles. Empower decentralized decision-making and cultivate future leaders.
• Transformational Change Leadership: Architect and drive highly effective change management strategies for new enterprise systems and processes, ensuring smooth adoption and value realization within the IT Product Operating Model.
• Strategic Budget & Resource Stewardship: Oversee significant budgets and resources, ensuring alignment with strategic priorities, agile funding models, and optimal ROI.
• Industry Thought Leadership: Maintain and propagate deep knowledge of industry best practices, emerging technologies (AI, ML in enterprise apps), agile methodologies, and relevant system trends, positioning Netskope IT as an innovator.

• 15+ years of progressive experience in IT product management, enterprise systems leadership, or business transformation roles, with a demonstrable history of owning and delivering significant strategic outcomes.
• Proven executive leadership in a sophisticated Agile operating model (Scrum, Kanban, Scaled Agile, LeSS), delivering complex, enterprise-wide solutions and driving process modernization in rapidly evolving global environments.
• Deep expertise in implementing, leading, and scaling within an IT Product Operating Model (product-centric, cross-functional teams, value streams, outcome-focused).
• 10+ years of direct, strategic QTC experience with profound expertise in Salesforce Sales Cloud, Salesforce CPQ, and Netsuite; significant experience with other leading QTC solutions is highly valuable. Track record of leading successful, large-scale agile QTC transformations.
• Extensive strategic experience with enterprise Finance systems (Netsuite, SAP, Oracle), HRIS (Workday), recruiting (Greenhouse), FP&A (Adaptive Insights, Anaplan), and innovative Legal Technology, including large-scale modernization and transformation initiatives.
• Demonstrated experience leading multiple large-scale, highly complex enterprise system implementations and transformations with C-suite visibility and sponsorship, within an agile and product-centric context.
• Significant experience in a fast-paced, high-growth global B2B SaaS company (hardware/services experience a plus), architecting and driving process and system improvements for global scale.
• Extensive and demonstrable experience reporting to, presenting to, and influencing CIO/C-suite executives.

Skills:

• Exceptional ability to define, articulate, and drive enterprise-level strategy, translating ambitious business goals into actionable, agile roadmaps with Profound Ownership and accountability.
• Mastery of value stream mapping, business process re-engineering, and a sophisticated, methodical approach to identifying transformative opportunities for improvement, enhancing enterprise efficiency, and enabling hyper-scaling through system and process modernization.
• Deep, nuanced understanding of global QTC, finance, and legal business processes and their strategic interdependencies.
• Mastery of advanced product management principles, including Agile portfolio management, lean budgeting, and outcome-based planning in complex, multi-team, multi-geography environments.
• Expertise in designing and facilitating strategic agile ceremonies, driving scaled agile alignment, and fostering executive-level consensus.
• Deep proficiency in Agile, Scrum, and Scaled Agile frameworks (e.g., SAFe, LeSS).
• Strong executive presence, exceptional communication, and sophisticated vendor negotiation and strategic partnership management skills

Preferred Qualifications: 

• Deep hands-on experience and/or advanced certifications in Salesforce Sales Cloud, Salesforce CPQ, Netsuite (QTC/ERP).
• Significant experience with Anaplan, major CLM solutions (e.g., Icertis, Conga CLM), and enterprise iPaaS solutions (e.g., Celigo, Workato, MuleSoft).
• In-depth knowledge of SOX, GDPR, and other relevant global regulatory frameworks.
• Relevant certifications (e.g., PMP, PgMP, SAFe (SPC), CSPO, A-CSPO, Agile Coaching (ICP-ACC), Change Management (Prosci).

• Bachelor's degree in Information Technology, Computer Science, Business Administration, Finance, or a related field; MBA or other advanced degree is highly preferred.

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