Director of IT Operations

GovPilot provides cloud-based software solutions to local governments, aiming to make our communities better places to live and work. As a mission-driven company, GovPilot is committed to creating impactful technology that serves the public good. 

We are looking for team members who take pride in their work and seek to consistently improve themselves, their skills, and their knowledge. If this sounds like you–and the type of work environment where you’d thrive–we hope you’ll join us!

We offer flexible remote work options and are primarily based in the US East Coast time zone. You do not have to relocate to join GovPilot!

• Competitive salary.
• Unlimited PTO.
• Flexible working hours and remote work options.
• Comprehensive health, dental, and vision insurance.
• Professional development opportunities and learning budget.
• Home office and IT budget.
• Supportive team environment.
• The chance to work on innovative projects with cutting-edge technologies.

Overview

The Director, IT Operations is responsible for leading and scaling the company’s IT infrastructure, systems, and support functions. This role ensures the reliability, security, and scalability of the company’s technology environment, while partnering with leadership to support business growth and operational efficiency.

Key Responsibilities

• Lead and oversee all IT Operations, including systems administration, infrastructure, and support functions
• Define and execute IT strategy aligned with company growth and operational needs
• Ensure reliability, performance, and scalability of core systems and infrastructure
• Oversee user access management, identity systems, and security controls across the organization
• Drive IT security initiatives, including policies, access reviews, and compliance efforts
• Manage IT vendors, service providers, and technology investments
• Oversee onboarding and offboarding processes, including system access and device management
• Develop and maintain IT policies, documentation, and operational processes
• Partner cross-functionally to evaluate, implement, and optimize business systems and tools
• Lead system integrations and ensure efficient data flow across platforms
• Monitor system performance and proactively identify risks and improvement opportunities
• Build, lead, and develop the IT Operations team

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience)
• 7–10+ years of experience in IT operations, systems administration, or infrastructure roles
• Strong experience managing SaaS environments, systems integrations, and IT infrastructure
• Deep understanding of IT security principles, access management, and compliance practices
• Experience managing IT vendors and external service providers
• Strong leadership and team management experience
• Excellent problem-solving and decision-making skills
• Strong organizational and documentation skills
• Excellent communication skills with the ability to partner across technical and non-technical teams
• Ability to operate in a fast-paced, evolving environment

Success in This Role

• Ensures reliable, secure, and scalable IT operations across the organization
• Drives improvements in system performance, security, and efficiency
• Builds and maintains strong IT processes, documentation, and controls
• Effectively manages vendors and technology investments
• Supports business growth through scalable and well-managed infrastructure
• Develops a high-performing IT team aligned to company needs

• You'll report to: Chief Finance Officer
• Location: Anywhere in the USA
• Start date: As soon as possible

If you are passionate about technology and eager to work on a dynamic team, we would love to hear from you. Please submit your resume and cover letter today! 

1. Screening call with a recruiter
2. Hiring Manager Interview
3. Team Interview
4. Final Interview with CEO
5. Reference Checks

GovPilot is an equal opportunity employer and values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. It's important to us that our workforce reflects people of all backgrounds, identities, and experiences and by providing this data, if you choose to, it will help us to stay accountable. 

Join us in creating amazing technology solutions that make a difference. Apply today!