Director, IT BRM AWM

What will you be doing?

 Serve as the strategic IT partner for the Advanced Wound Management (AWM) business unit, aligning digital initiatives to business priorities.

 Lead and mentor a team of 2–4 Sr. IT Business Analysts, fostering collaboration, accountability, and professional growth.

 Partner with senior business leaders to define and maintain a multi-year digital roadmap, ensuring alignment with enterprise strategy and innovation goals.

 Identify opportunities where technology can deliver measurable business value and develop business cases that articulate hard and soft benefits.

 Drive user adoption of new technologies and digital capabilities through change management, communication, and stakeholder engagement.

 Measure and communicate value realization, tracking outcomes against business cases to validate ROI and continuous improvement.

 Act as a platform liaison for solutions such as Salesforce Sales Cloud, Service Cloud, Data Cloud, CPQ, Agentforce, Model N, and AI-driven platforms.

 Collaborate with delivery and architecture teams to ensure solutions meet business requirements and deliver intended outcomes.

 Champion the use of Agile practices, promoting iterative delivery, stakeholder feedback, and continuous improvement.

 Communicate technology strategies, project progress, and realized business value clearly to executive and functional leadership.

 Promote innovation and the adoption of emerging technologies to improve productivity, customer engagement, and operational efficiency.

Location: Andover, MA, Memphis, TN, Pittsburgh, PA, Fort Worth, TN, US/Remote

Education: Undergraduate Degree

Licenses/ Certifications: (Preferred but not required)

 Certified Business Relationship Manager (CBRM) or BRMP

 Project Management Professional (PMP) or PMI-ACP

 Certified Scrum Master (CSM) or Professional Scrum Product Owner (PSPO)

 Salesforce Administrator, Business Analyst, or Platform App Builder Certification

What will you need to be successful?  7+ years in IT strategy, Business Relationship Management, or Sales Enablement.

 Strategic Leadership: Develops and executes multi-year technology roadmaps that drive measurable business outcomes.

 Stakeholder Management: Builds credibility and trust with senior leaders; effectively manages expectations and priorities.

 Value-Driven Mindset: Focused on tangible business results—business case creation, user adoption, and value realization tracking.

 People Leadership: Inspires and coaches high-performing teams; promotes accountability, development, and collaboration.

 Technology Fluency: Understands enterprise platforms (e.g., Salesforce, Microsoft, AI, web portals) and how they enable key business capabilities.

 Innovation & Change Leadership: Champions modernization, digital transformation, and adoption in complex global environments.

 Communication Excellence: Skilled at simplifying technical topics and articulating business value to executive audiences.

 Business Acumen: Deep understanding of business processes and commercial operations within the medical device or healthcare industry.

Travel Requirements:  10%   

You Unlimited.

• Inclusion + Belonging: Committed to Welcoming, Celebrating and Thriving. Learn more about our Employee Inclusion Groups on our website https://www.smith-nephew.com/

• Your Future: 401k Matching Program, 401k Plus Program, Discounted Stock Options, Tuition Reimbursement  

• Work/Life Balance: Flexible Personal/Vacation Time Off, Paid Holidays, Flex Holidays, Paid Community Service Day  

• Your Wellbeing: Medical, Dental, Vision, Health Savings Account (Employer Contribution of $500+ annually), Employee Assistance Program, Parental Leave, Fertility and Adoption Assistance Program 

• Flexibility: Hybrid Work Model (For most professional roles)  

• Training: Hands-On, Team-Customized, Mentorship  

• Extra Perks: Discounts on fitness clubs, travel and more!  

Smith+Nephew provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.