The Director, HR Performance Consulting is a leader within the Human Resources division and works with all leaders and employees at Thrivent. The Director, HR Performance Consulting will play an integral part in building and managing a team that addresses enterprise-wide sensitive matters related to employee performance and behavioral concerns, coaching, and corrective action. This hands-on leadership role is responsible for conducting fact finding, triaging concerns, providing coaching and advice, case management, and escalating and partnering closely with Thrivent’s Code of Conduct Office, Employee Relations Team and other Employment Law and Compliance teams as necessary. Additionally, the Director, HR Performance Consulting will develop and/or utilize metrics, training, tools, templates, processes, and implementation plans in support of coaching and corrective action related practices.
The Director, HR Performance Consulting, will report directly to the VP, HR.
DUTIES & RESPONSIBILITIES:
Leads the team that consults, coaches, and advises corporate and field leaders at all levels in support of the performance management continuum: coaching and feedback, corrective action, documented performance improvement plans, and involuntary terminations.
Conducts thorough investigations for sensitive or complex performance management related issues, including fact finding, case management, documentation, escalation, and resolution of such issues, up to and including termination of employment.
Demonstrates strong enterprise risk acumen, applying exceptional judgment and decision-making capabilities to navigate complex, high-impact situations. Able to effectively balance risk mitigation with business objectives to develop recommendations and solutions and understands the distinctions between employee and independent contractor workforce models.
Exercises sound judgement in managing all aspects of the performance management continuum and employment actions up to and including termination, in alignment with organizational policies, practices and legal requirements.
Develops, maintains, and/or implements effective strategies, processes, tools, templates, systems, and implementation plans to ensure consistent application of policies, procedures, and practices related to the performance management continuum, in partnership with the Product Operating Team focused on performance management and key stakeholders.
Maintains and applies current knowledge of employment laws and regulations and Thrivent policies and practices.
Cultivates strong partnerships and serves as the primary point of contact for performance management concerns that require cross-functional collaboration and/or escalation with stakeholders such as: Human Resources Business Partners, Human Resources Centers of Expertise, Human Resources Leadership Team, Employee Relations, Code of Conduct, Lawyers, and other Employment Law and Compliance teams.
Leverages data-driven insights to recommend and/or implement risk mitigation strategies and opportunities for improvement within business groups and across the enterprise.
Recruits, develops, and sustains a high-performing team while promoting a culture of shared accountability, operational excellence, and partnership across the organization.
Models Thrivent’s leadership competencies – Model the Way, Rally the Team, and Deliver Outcomes.
Supports and/or develops an environment in which Thrivent employees and colleagues are focused on continuous improvement, exceptional employee engagement, and an unwavering commitment to our clients. Shapes and/or supports a culture that represents the Thrivent purpose, promise and values, ensuring that Thrivent’s trust and reputation remain strong with its clients.
Occasional overnight travel may be required.
QUALIFICATIONS & SKILLS:
Required:
10+ years of progressive HR experience with significant employee relations experience
Bachelor’s Degree
3+ years of experience leading an employee relations, HR Business Partner team, or related team
In-depth understanding of Employee/Labor law, regulations, legal compliance requirements, trends, and newly-surfacing litigation/regulatory areas.
Strong business and HR acumen, including the ability to balance issue resolution, risk management, and business objectives.
Extensive knowledge and proficiency in internal investigation principles, managing difficult and sensitive employee situations, and conflict management.
Excellent consultation and relationship management skills with the ability to seek out information and effectively coach and influence all levels of employees within the organization.
Excellent people leadership and management skills.
Ability to work effectively and remain calm under pressure, manage multiple competing priorities, and adapt to changes in the work environment.
Advanced problem-solving skills and critical thinking / evaluation skills. Demonstrated ability to research and interpret information to make recommendations and decisions.
High degree of confidentiality, integrity, sensitivity, and discretion coupled with good judgement and decision-makings skills.
Demonstrated strong written communication skills, including experience managing case notes and writing reports with detail and precision.
Demonstrated ability to verbally communicate effectively to a diverse audience.
Successful history of building and maintaining trusted partnerships.
Experience collaborating and leading change within a large, multi-functional organization.
Proficient in Microsoft Office products including Word, Excel, PowerPoint, and Outlook.
Preferred:
- Advanced degree preferred (MBA, Masters in HR, law degree)
- Experience with Workday
- 3+ years experience working as an HR Business Partner or similar role
- Experience working in a Product Operating Model environment.
Pay Transparency
Thrivent provides Equal Employment Opportunity (EEO) without regard to race, religion, color, sex, gender identity, sexual orientation, pregnancy, national origin, age, disability, marital status, citizenship status, military or veteran status, genetic information, or any other status protected by applicable local, state, or federal law. This policy applies to all employees and job applicants.
Thrivent is committed to providing reasonable accommodation to individuals with disabilities. If you need a reasonable accommodation, please let us know by sending an email to [email protected] or call 800-847-4836 and request Human Resources.
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