Director, Global Corrections & Removals- Capability & Strategy

The Director of Global C&R Capability & Strategy is responsible for developing and driving the Philips’ global strategy for identifying, managing, and resolving product deficiencies once products are in the market. This role ensures a consistent, compliant, and efficient approach to field actions and post-market correction activities across all regions.

Your role:

• Develops the Global C&R management framework ensuring a standardized and compliant approach to support operations in completing field actions worldwide.
• Defines escalation pathways, decision-making criteria, and cross-functional responsibilities for determining when events require a recall, field correction or advisory notice.
• Responsible for Strategic/Functional team leadership, employee selection, performance management, career development, setting clear goals/KPI’s, open communication, and cultivating a positive/motivating work environment to foster engagement.
• Ensures strong alignment across businesses, functions and regions, including risk management, regulatory affairs, and post-market surveillance systems.
• Cultivates an inclusive and collaborative team culture that encourages innovation, accountability and continuous improvement.
• Maintains up-to-date knowledge of all applicable regulations and monitors C&R execution to ensure full compliance with regulatory requirements across all C&R activities
• Establishes, tracks, analyzes and reports C&R performance metrics, presenting insights and trends to executive leadership and relevant board committees
• Drives organizational learning by ensuring lessons learned are captured and integrated into design controls, supplier management and post-market processes.
• Effective implementation of strategic frameworks, maintaining regulatory and audit readiness, delivering actionable performance insights, fostering organizational learning and capability development, ensuring cross-functional and regional alignment, and demonstrating leadership that drives a culture of excellence.
• Leads the Global C&R Committee, acting as a strategic liaison between Business Unit Representatives, Regions, Regulatory Affairs, Quality Systems, Product Safety Risk Management, Supply Chain & Service, Marketing and Customer Communications.
• Leads and develops a regional team, ensuring coordinated regional alignment so actions in one geography are consistently assessed and mirrored in others.

You're the right fit if:

• You have a minimum of 10+ years of experience leading strategic initiatives within regulated medical device environments, with a focus on process improvement, capability building, and extensive experience in Post Market Surveillance, Corrections & Removals, Risk management, field actions etc.
• You have a minimum of 4+ years as a functional/strategic leader, including mentoring, training, succession planning, hiring, performance management, and technical/professional development of team members.
• You have proven knowledge and expertise in global medical device regulatory requirements (FDA, EU MDR, Health Canada, APAC, etc.), with a proven ability to translate these into practical strategies that enhance compliance and operational excellence. Regulatory Affairs Certification is preferred.
• You have demonstrated the ability to design and implement global frameworks that improve efficiency, consistency, and scalability across businesses, functional and regional teams.
• You have strong collaborative and stakeholder-management skills, with a track record of aligning diverse groups and the ability and experience to collaborate effectively with teams across different time zones, cultures, and remote working environments.
• You demonstrate strong leadership in change management, with a proven ability to influence, empower and develop high-performing teams.
• You have a deep understanding of post-market regulatory requirements and risk management principles and can translate these into practical strategies that enhance compliance and operational excellence.
• You thrive in environments that require balancing strategic vision with hands-on execution, and you bring a mindset of continuous improvement and innovation.

• You have a minimum of a Bachelor’s degree in Quality, Engineering or a related discipline (required). ASQ certifications (desired).

• You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position. 

How we work together:

We believe that we are better together than a part. For our Office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations. This is an Office role.

About Philips:

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody, everywhere, has access to the quality of healthcare that we all deserve. Do the work of your life to help improve the lives of others.

• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.
• Learn more about our culture.

Philips Transparency Details:

• The pay range for this position in Cambridge, MA is $180,600 to $288,960

The actual pay offered may vary within the posted ranges depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity. 

At Philips, it is not typical for an individual to be hired at or near the top end of the salary range for their role and compensation decisions are dependent upon the facts and circumstances of each case. 

In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered.  Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more.  Details about our benefits can be found here. 

Additional Information:

• US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.
• Company relocation benefits will not be provided for this position.  For this position, you must reside in or within commuting distance to Cambridge, MA.
• You’re willing to travel 25% globally to support strategic and key initiatives and leadership activities.

#LI-PH1

This requisition is expected to stay active for 45 days but may close earlier if a successful candidate is selected or business necessity dictates.  Interested candidates are encouraged to apply as soon as possible to ensure consideration.

Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug-free workplace.