Director, Field Force Effectiveness
This position offers the opportunity to drive operational excellence and key account performance across our Oncology Key Account Leader (OKAL) team. This individual will report to the Sr. Director Key Accounts, Oncology and work in close partnership with the Key Account Marketer to ensure aligned execution. This role requires working with sales leadership, Oncology Key Account Management Team, training, marketing, analytics, market research, HR, legal, Compliance and other functions as required to continuously improve key account and operational performance.
A Typical Day Might Look Like This:
Partner with Sr. Director Key Accounts, Oncology and brand teams to set operational strategy in alignment with brand strategy, coordinating with Key Account Marketer on integrated planning initiatives
Develop and implement account management effectiveness processes and methodologies to enhance OKAL performance in KEY accounts while collaborating with Key Account Marketer on Key Account marketing strategies and execution
Support & drive strategies that yield high-impact KEY account engagements. Partnering with Sr. Director of OKAL team on budget optimization and resource allocation that maximizes field effectiveness and aligns with organizational objectives and CBU priorities.
Ensure cross-functional communication and alignment with Key Account Marketer, Market Access (Reimbursement & GPO), Medical Affairs & other critical stakeholders on OKAL operational processes and capabilities
Provide account management operational lens in internal meetings and strategic planning sessions
Partner with Legal and Compliance on account management processes & governance, capability frameworks, and operational compliance requirements
Collaborate with Analytics to establish and monitor account management effectiveness metrics and performance dashboards specific to operational KPIs, ensuring regular distribution to field leadership (in coordination with Key Account Marketer on marketing campaign metrics)
Work with Finance to ensure operational budgets for key account effectiveness tools, training programs, and performance improvement initiatives are properly aligned with strategic priorities and generate reports to monitor budget adherence
Partner with Commercial Training on operational aspects of Plan of Action methodology, Train the Trainer programs, Career Development pathways, clinical & non-clinical training, and capability development curriculum
Act as primary communication liaison between HQ teams (advanced analytics, HR, legal, compliance, market access, etc., and OKAL field team on process improvements and capability development
Lead implementation and optimization of sales effectiveness tools including Veeva CRM configurations, performance dashboards, and territory management systems
This Position Might Be for You If:
The Director, Field Force Effectiveness must possess expertise in sales operations, process optimization, and data-driven performance management. This role requires strong analytical capabilities to interpret operational metrics and translate insights into actionable improvement plans while demonstrating cross-functional coordination to execute sales effectiveness initiatives. Critical success factors include:
Confidence and ability to influence senior executives in support of key operational and capability initiatives
Proven experience in sales operations, field force effectiveness, or commercial operations roles
Ability to proactively and independently prioritize operational requests and business needs with clear role boundaries
Strong facilitation skills for cross-functional collaboration (e.g. Finance, Marketing, Sales Analytics, HR, Compliance, Legal, etc.)
Excellent organizational/coordination capabilities and strong written and oral communication skills
Ability to develop and leverage internal networks to facilitate execution of operational business requirements
Experience with CRM systems, sales analytics platforms, sales process optimization, and performance management tools
To be considered you must possess a minimum of a Bachelor's Degree required; MBA preferred. 10+ years of progressive pharmaceutical industry experience with field management and/or home office operations experience. Sales operations, process improvement, or CRM implementation experience preferred. Product launch operations experience a plus.
Travel Requirements: 25% travel including 10%-20% field time with OKALs for operational coaching, capability assessment, and performance optimization.
Does this sound like you? Apply now to take your first step towards living the Regeneron Way! We have an inclusive and diverse culture that provides comprehensive benefits, which often include (depending on location) health and wellness programs, fitness centers, equity awards, annual bonuses, and paid time off for eligible employees at all levels!
Regeneron is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion or belief (or lack thereof), sex, nationality, national or ethnic origin, civil status, age, citizenship status, membership of the Traveler community, sexual orientation, disability, genetic information, familial status, marital or registered civil partnership status, pregnancy or parental status, gender identity, gender reassignment, military or veteran status, or any other protected characteristic in accordance with applicable laws and regulations. The Company will also provide reasonable accommodation to the known disabilities or chronic illnesses of an otherwise qualified applicant for employment, unless the accommodation would impose undue hardship on the operation of the Company's business.
For roles in which the hired candidate will be working in the U.S., the salary ranges provided are shown in accordance with U.S. law and apply to U.S.-based positions. For roles which will be based in Japan and/or Canada, the salary ranges are shown in accordance with the applicable local law and currency. If you are outside the U.S, Japan or Canada, please speak with your recruiter about salaries and benefits in your location.
Please note that certain background checks will form part of the recruitment process. Background checks will be conducted in accordance with the law of the country where the position is based, including the type of background checks conducted. The purpose of carrying out such checks is for Regeneron to verify certain information regarding a candidate prior to the commencement of employment such as identity, right to work, educational qualifications etc.
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