Director, Digital Workplace and Cloud

Bicara Therapeutics is seeking an experienced and strategic Director, Digital Workplace and Cloud. This role will provide strategic and operational leadership for End User Services, collaboration and productivity technologies, workplace systems, and the overall digital employee experience across the organization. This role will be accountable for leading service desk/helpdesk operations, endpoint and mobile services, collaboration platforms, conference room and AV technologies, employee lifecycle support, digital workplace transformation, and enterprise AI enablement.

The Director will partner closely with business teams to assess needs, implement and optimize systems, simplify workflows, and identify practical opportunities to apply AI, automation, and modern workplace technologies across the business. This is a hands-on leadership role ideal for a technically adept, customer-focused professional who thrives in a fast-paced biotech environment.

This role is based in our Boston office and follows a hybrid schedule, with three in-office days each week.

• Define and execute the strategy for End User Services, digital workplace capabilities, and employee productivity technologies, setting clear goals aligned with business priorities, security, scalability, and user experience.

• Lead helpdesk/service desk, deskside support, endpoint and mobile device services, onboarding/offboarding, and day-to-day employee technology operations.

• Build a high-performing function and establish service processes, SOPs, SLAs, KPIs, knowledge management practices, and governance frameworks to ensure responsiveness, consistency, and continuous improvement.

• Own laptop imaging, hardware lifecycle management, asset tracking, software deployment, patching, and CMDB accuracy to support a secure and scalable operating environment.

• Manage and optimize collaboration and productivity platforms, including Microsoft 365, Teams, SharePoint, Zoom, email and calendaring tools, conferencing technologies, and other employee-facing workplace solutions.

• Administer and enhance conference room, audio/visual, and hybrid-work technologies, ensuring reliable performance and an optimized end user experience.

• Lead the implementation and rollout of enterprise AI platforms and AI-enabled productivity tools, driving adoption across functions through targeted enablement, training, and support.

• Partner with business stakeholders to identify and scale AI use cases for knowledge retrieval, content generation, research, data analysis, spreadsheet work, coding assistance, and workflow automation.

• Develop AI enablement programs, including foundational training, role-based deep dives, office hours, playbooks, prompt libraries, and practical usage guidance tailored to functional needs.

• Partner with infrastructure and security teams to ensure workplace technologies are secure, reliable, and well governed, including identity and access management, SSO/MFA, endpoint security, and vendor risk practices.

• Establish and maintain endpoint monitoring and service health practices to proactively identify and resolve issues, improving the stability and reliability of IT services.

• Drive improvements in self-service, knowledge access, user documentation, and employee training to increase adoption and reduce friction across the digital workplace.

• Oversee workplace technology vendors, MSPs, and strategic partners, including selection, performance management, licensing, and cost optimization.

• Support office expansions, relocations, and workplace technology buildouts, ensuring scalable end-user, conferencing, and AV experiences.

• Serve as a key cross-functional partner, aligning digital workplace strategy with business objectives, compliance expectations, and the needs of a growing biotech organization.

• Degree in Information Technology, Computer Science, Business, or a related field; advanced degree a plus.

• 10+ years of progressive experience in End User Services, digital workplace, IT operations, and employee-facing systems, with at least 3 years in a leadership role.

• Demonstrated success leading service desk/support organizations and improving end-user satisfaction.

• Strong experience with Microsoft 365 technologies, endpoint/device management, ITSM practices, knowledge management, AV/conferencing solutions, and vendor/MSP oversight.

• Hands-on experience implementing and scaling enterprise AI platforms such as ChatGPT, Claude, Copilot, or similar tools across multiple functions, including rollout planning, training, change management, and adoption support.

• Experience translating functional needs into practical AI use cases for data analysis, content development, research, coding assistance, spreadsheet workflows, and workflow automation.

• Experience partnering with corporate functions to implement, optimize, and support employee-facing systems, collaboration tools, digital workflows, and SaaS platforms.

• Strong understanding of cybersecurity principles, identity and access management, and operating within regulated environments with appropriate compliance and documentation rigor.

• Proven ability to manage third-party service providers, cross-functional teams, and complex projects to successful completion.

• Experience supporting office buildouts, relocations, and hybrid workplace technology environments preferred.

• Applicable experience in biotech, pharmaceutical, and/or other regulated industries preferred.

Bicara Therapeutics is a clinical-stage biotech company pioneering bifunctional antibodies for targeted tumor modulation. Founded in 2020, we've built a global team of over 100 employees headquartered in Boston, with a clear focus on advancing our lead asset, ficerafusp alfa, or FICERA - a potentially first-in-class bifunctional EGFR-directed antibody combined with a TGF-β ligand trap. Our innovative approach combines tumor-targeting with tumor modulation, where one arm localizes to the tumor while the other serves as a modulator, designed to deliver superior efficacy, improved safety, and enhanced durability directly at the tumor site. FICERA specifically addresses a key challenge in solid tumor treatment by enabling immune cell penetration into tumors, reducing fibrosis and immunosuppression while reversing TGF-β-driven resistance mechanisms - ultimately designed to drive the deep, durable responses that may translate into better outcomes and survival for patients. For more information, please visit www.bicara.com.

Here at Bicara, we believe in building diverse teams and cultivating a culture where all voices are included. We encourage people from all backgrounds to apply.

Bicara Therapeutics is an equal opportunity employer and will not discriminate against any employee or applicant on the basis of age, color, disability, gender, national origin, race, religion, sexual orientation, veteran status, or any classification protected by federal, state, or local law.