Director, CX RMO and Channel Strategy

We’re looking for problem solvers, innovators, and dreamers who are searching for anything but business as usual. Like us, you’re a high performer who’s an expert at your craft, constantly challenging the status quo. You value inclusivity and want to join a culture that empowers you to show up as your authentic self. You know that success hinges on commitment, that our differences make us stronger, and that the finish line is always sweeter when the whole team crosses together.

Alteryx is searching for a strategic, data-driven, and execution-focused leader to serve as our Director, CX RMO and Channel Strategy, a pivotal role responsible for transforming how we scale services delivery through partners and workforce excellence. This position is remote-friendly.

Primary Responsibilities:

CX Services Partner Program Strategy 

• Architect and lead a world-class services partner program that enables global scalability and quality delivery. 

• Define partner segmentation, onboarding, enablement, and performance management frameworks. 

• Establish governance models and KPIs to assess partner contribution, quality, and strategic fit. 

• Serve as the executive liaison between internal teams and strategic partner stakeholders. 

Resource Management & Workforce Planning 

• Lead our Resource Management Office (RMO), driving accurate capacity planning, forecasting, and skills alignment across internal and partner resources. 

• Partner with Services, Delivery, and Finance to model future demand and ensure delivery readiness. 

• Build systems and dashboards that provide visibility into utilization, supply gaps, and coverage planning. 

• Implement scalable tools and workflows for proactive staffing, subcontractor coordination, and delivery readiness. 

Cross-Functional & Executive Leadership 

• Align resource and partner strategies to company growth goals, sales velocity, and customer demand patterns. 

• Collaborate with CX, Sales, and Product leaders to ensure timely, cost-effective, and high-quality service delivery. 

• Influence executive decision-making through data-backed insights, strategic forecasts, and operational performance metrics. 

How You’ll Drive Impact 

• Higher partner enablement, quality, accountability, and alignment to delivery needs. 

• Reduced staffing friction, increased utilization, and greater flexibility in delivery execution. 

• Tighter correlation between forecasted demand and resource readiness across all channels. 

• Stronger services delivery that supports adoption, satisfaction, and long-term value. 

• A delivery model that grows efficiently alongside our business. 

Qualifications:

• 10+ years in Customer Experience, Services Operations, Delivery Strategy, or Partner Management, ideally within a fast-scaling SaaS or technology organization. 

• Proven success designing or scaling a Services Partner Program and leading a Resource Management Office. 

• Strong command of workforce planning principles, subcontractor models, and PSA systems (e.g., FinancialForce). 

• Executive-level communication and relationship management skills, capable of aligning stakeholders across functions and levels. 

•  A system-builder mindset: comfortable designing from scratch, optimizing what exists, and leading teams through change. 

• Data- and outcomes-driven: you use dashboards, analytics, and forecasts to make smart, high-impact decisions. 

Compensation:

Alteryx is committed to fair, equitable, and transparent compensation. Final compensation will be determined by various factors such as your relevant work experience, education, certifications, skills, and geographic location. 

The salary range for this role in the United States is $183,125 - $212,000.

Employees may also be eligible for a wide range of other benefits, such as a bonus or commission, medical, retirement, financial, wellness, time off, employee discounts, and others.

Interested? Learn more and apply today at alteryx.com/careers!

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#LI-REMOTE

Find yourself checking a lot of these boxes but doubting whether you should apply? At Alteryx, we support a growth mindset for our associates through all stages of their careers. If you meet some of the requirements and you share our values, we encourage you to apply. As part of our ongoing commitment to a diverse, equitable, and inclusive workplace, we’re invested in building teams with a wide variety of backgrounds, identities, and experiences.

Benefits & Perks:

Alteryx has amazing benefits for all Associates which can be viewed here.

This position involves access to software/technology that is subject to U.S. export controls. Any job offer made will be contingent upon the applicant’s capacity to serve in compliance with U.S. export controls.