Director, CX Partners and Alliances

Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989. Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.

We are looking for a Director, CX Partners and Alliances to build and scale high-impact CX vendor partnerships that drive measurable pipeline and revenue by embedding Miratech as the strategic engineering, co-sell, and delivery engine behind joint GTM execution.

Responsibilities:

• Define and operationalize the CX partner ecosystem strategy — selecting, prioritizing, and investing in vendor relationships that materially drive revenue growth across Co-Sell, Sell-Thru, Sell-To, and R&D models.
• Lead joint GTM and co-sell execution: Build and run partner-specific GTM plans that drive qualified pipeline through coordinated co-sell motions with partner sales teams.
• Drive partner-sourced and partner-influenced revenue: Establish targets, track performance, and ensure partners materially contribute to pipeline creation, deal velocity, and closed revenue.
• Position Miratech as the delivery and execution engine: Embed Miratech’s engineering, implementation, and managed services capabilities into partner sales motions as the default delivery path.
• Enable sellers and partners to win together: Equip Miratech and partner sellers with the messaging, offers, enablement assets, and deal support required to execute effectively in the field.
• Operationalize partner performance and accountability: Own cadence, reporting, and governance to inspect pipeline, remove friction, and continuously optimize partner outcomes.
• And perform other duties as may reasonably be required in alignment with the purpose of the role.

• Proven CX partnership leadership: 10+ years building and scaling alliances with CX, CCaaS, or adjacent enterprise SaaS vendors, with direct ownership of partner-sourced or partner-influenced revenue.
• Hands-on GTM and co-sell execution experience: Demonstrated success leading joint GTM motions, working directly with partner sales teams, and closing deals through co-sell, sell-with, and sell-thru models.
• Strong services and delivery orientation: Deep understanding of how engineering, implementation, and managed services attach to software sales and drive customer outcomes, renewals, and expansion.
• Commercial and operational rigor: Ability to forecast, inspect pipeline, manage deal flow, and hold partners accountable to measurable performance metrics.
• Executive-level communication and influence: Comfortable operating with VP- and C-level stakeholders internally and at partner organizations, with the ability to align strategy and drive decisions.
• Bias for outcomes over activity: Track record of prioritizing revenue, adoption, and customer impact over program optics, tier status, or vanity metrics.

We offer:

• Culture of relentless performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. 
• Competitive pay and benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program. 
• ForeverRemote work culture: make the most of the flexibility that comes with remote work. 
• Growth mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities. 
• Global impact: collaborate on impactful projects for top global clients and shape the future of industries. 
• Welcoming multicultural environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. 
• Social sustainability values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality. 

* Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.