Director, Customer Excellence

We are Camunda - where your work will have real impact! Picture yourself at a company where your work isn’t just another task on a list, but a key driver of transformation for hundreds of organizations. Your work will directly shape how hundreds of enterprises like Atlassian, NASA, and Goldman Sachs – orchestrate their most critical processes to drive digital transformation. 

In 2024, we crossed the $100 million mark in ARR – an incredible milestone in our growth story. We’ve been named in GP Bullhound’s 2024 Top 100 Next Unicorn list, we’ve earned Flexa’s stamp as a truly flexible workplace, and we proudly hold Great Place to Work certification in both the USA and UK. As a fully remote, global company, we’re rewriting the rules of how modern businesses operate.

And we’re just getting started!  We are growing fast and on a mission to find the very best talent in the world. If you’re ready to bring your bold ideas to a fast-paced, dynamic team, keep reading – this role could be the one you’ve been waiting for.

What You’ll Be Doing:

The Director, Customer Excellence, serves a strategic leadership role within Camunda’s Customer Success (CS) department, to continuously improve thought leadership and delivery excellence across our CS delivery functions in service of the department’s mission to provide our customers a compelling, cohesive customer experience that accelerates, expands and protects the value they receive from Camunda. The Director will lead and manage teams responsible for these CS cross-functional capabilities. The scope of CS cross-functional capabilities required for customer experience and delivery excellence will initially comprise Success Strategy, Engagement Management, and Success Advisory, though the full scope of cross-functional capabilities may evolve as business needs dictate. The Director, Customer Experience, may also be responsible for incubation of new service offerings, such as Business Consulting.

What You Bring:

• Ability and/or willingness to use our product

• Player-coach able to execute across success strategy, engagement management, success advisory and business consulting

• Experience building and leading a software vendor customer engagement / project management capability

• Experience building and leading a software vendor business consulting, business analyst, and/or value discovery professional services capability

• Bias for action, bias for speed

• Operational excellence

Nice-to-haves:

• Experience building and leading a software vendor services sales support (overlay) capability

• Strategic leadership

#LI-AL1 #LI-Remote #LI-DNI

What We Have to Offer:

Compensation

We offer competitive, fair, and transparent compensation. Salary ranges are location-based, with Standard and Major markets (global tech hubs) reflecting local competition.

The Annual Total Target Cash (base salary + 100% variable target, where applicable) shown below spans from the minimum in a Standard market to the maximum in a Major market. Final offers depend on skills, experience, and location, and we typically hire in the first half of the range to allow room for growth:

• United States: $261,500.00 to $431,500.00

• Germany: €169,000.00 to €279,500.00

• United Kingdom: £164,200.00 to £270,100.00

• Singapore: S$324,800.00 to S$487,100.00

If you’re based elsewhere, you’ll be hired via Remote.com (our global employer partner), and your Talent Acquisition Partner will provide a personalized Total Rewards Calculator after your first interview.

Equity: We also offer equity (where applicable) through our Virtual Stock Option Plan (VSOP).

Benefits & Perks

We invest in your wellbeing, growth, and ability to connect, along with perks that support you no matter where you’re based. Our benefits are globally designed and locally delivered where applicable.

• Remote & Flexible: Work from anywhere with the setup that suits you, home office budget, co-working space support, and flexible time off to recharge when you need it.

• In Person Connection: We invest in meaningful face time through our Annual Kickoff (Vienna in 2025, Madrid in 2026!), team offsites, and Camundi Connection Budgets, including contributing to meetups while travelling,, and local gatherings with fellow Camundi.

• Health & Wellbeing: Access locally tailored healthcare, Modern Health for global mental wellbeing, and an annual fitness reimbursement.

• Financial Security: Retirement and pension plans (often with company contributions), plus life and disability insurance where relevant.

• Professional Growth: Up to $/€/£1,000 per year for self-driven learning: courses, certifications, books, you decide!

• More of what we offer globally & in your country can be found here.

”Everyone is welcome at Camunda” — it’s a celebrated component of our culture. We strive to create an inclusive environment that empowers our people. At Camunda, we honour diverse cultures and backgrounds and are proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to gender, race, ethnicity, religion, belief, sexual orientation, age, disability or any other protected characteristics under applicable law. We are looking forward to your application!

Come join us and be part of Camunda’s incredible journey: Make an impact at a pivotal moment in our story!