Director, Compliance

CrossCountry Mortgage (CCM) is the nation's number one distributed retail mortgage lender with more than 7,000 employees operating over 700 branches and servicing loans across all 50 states, D.C. and Puerto Rico. Our company has been recognized ten times on the Inc. 5000 list of America's fastest-growing private businesses and has received many awards for our standout culture.

A culture where you can grow! CCM has created an exceptional culture driving employee engagement, exceeding employee expectations, and directly impacting company success. At our core, our entrepreneurial spirit empowers every employee to be who they are to help us move forward together. You’ll get unwavering support from all departments and total transparency from the top down.

CCM offers eligible employees a competitive compensation plan and a robust benefits package, including medical, dental, vision, as well as a 401K. We also offer company-provided short-term disability, an employee assistance program, and a wellness program.

Position Overview:

The Director, Compliance plays a pivotal role in ensuring regulatory adherence across the CCM’s origination and operational processes. This position leads a team responsible for developing and implementing comprehensive compliance strategies to mitigate risk and ensure compliance with federal, state, and local regulations governing mortgage lending.

Job Responsibilities:

• Ensure the Compliance Department’s Case Management (i.e., inbox and hotline) operates efficiently by setting forth standards and processes to provide excellent customer service.

• Conduct in-depth analysis of trends to identify emerging risks or needs within the Company. Proactively work to identify solutions to address emerging risks and needs (e.g., system enhancement, coaching/training, prescriptive SOP’s).

• Act as the primary point-of-escalation for the Compliance Support function, collaborating with a variety of staff to solve complex scenarios.

• Apply in-depth knowledge of Encompass and Mavent controls to comply with various regulatory requirements (e.g., ATR/QM, High-Cost calculations, APR).

• Partner with other departments to assist with company-wide integrations (e.g., new credit vendor).

• Oversee the collection, preparation, and finalization of materials presented in the quarterly Compliance Committee meeting.

• Actively participate in examinations, monitoring/testing, audit, and consumer complaint processes by crafting narratives, drafting rebuttals, and conducting root cause analysis of any errors identified.

• Cross-collaborate with key stakeholders in other departments, cultivating productive partnerships to achieve departmental goals and objectives.

• Manage various Compliance staff, ensuring support is provided while also setting forth and enforcing clearly defined standards, goals, and objectives.

• Any other duties assigned by Senior Management, including, but not limited to, special projects.

Qualifications and Skills:

• Bachelor's Degree.

• 7+ years of experience in a financial institution (in a complex or large institution, preferred).

• 5+ years of experience in risk management and/or consumer compliance, specifically related to mortgage originations.

• Experience with and/or knowledge of Loan Operations (Processing, Underwriting, Closing, QA).

• Encompass experience, preferred.

• Knowledge of federal and state mortgage lending regulations, including but not limited to Dodd Frank Wallstreet Reform Act, QM/ATR, RESPA, TILA, TRID, ECOA, HMDA, GLBA, Fair Lending, UDAAP, and SAFE Act.

• Expert knowledge of Mavent, preferred.

• JIRA experience, preferred.

• Excellent communication, management, and leadership skills.

• Advanced prioritization and time management skills.

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.