Director, Client Relations - Remote

The Director, Client Relations (CRD) role will be responsible for managing and growing relationships with clients in an assigned book of business within our EdAdvisory businesses. This role requires a strategic thinker with a deep understanding of the industry, excellent communication and presentation skills into C-Suite contacts, and a proven track record in sales and account management for organizations with complex solutions.   

This is a Remote position available in the United States.

Bright Horizons EdAssist is a leading provider of workforce education programs that future-proof organizations by building employee skills. We know the best organizations are fueled by people inspired by their jobs and professional possibilities. We help top employers around the country provide that inspiration, with affordable, targeted, and guided education programs that build professional futures. Our goal is to create pathways and learning opportunities that align employees’ career goals to organizational skills needs, addressing engagement, filling talent gaps, and transforming workforces to be ready for the future.

Responsibilities:

• Develop and maintain strong relationships with clients, understanding their needs and providing tailored solutions to meet those goals
• Identify and pursue new business opportunities within existing accounts to drive revenue growth
• Collaborate with internal teams, including product development, marketing, and operations, to ensure client satisfaction and successful project delivery
• Conduct regular meetings and presentations with clients to review performance, address concerns, and discuss future opportunities
• Monitor market trends and competitor activities to identify potential threats and opportunities
• Prepare and deliver sales forecasts, reports, and presentations to senior management
• Negotiate contracts and agreements to maximize profitability while ensuring client satisfaction
• Provide exceptional customer service and support to resolve any issues or challenges faced by clients
• Facilitate and manage the retention of accounts to support the company’s expansion objectives
• Proactively develop strong partnerships with clients to maximize retention and loyalty and to ensure compelling client testimonials and endorsements
• Analyze program utilization data of client programs, effectively communicate utilization trends to clients and continuously provide strategic direction to clients to meet their organizational objectives

Qualifications:

• Minimum educational requirement: Bachelor’s degree
• 5 years or more of direct account or client relationship management with proven ability to upsell is required
• Strong relationship management skills
• Ability to work well in a collaborative environment
• Ability to communicate the values and mission of the organization and full range of Bright Horizons services offered
• At this time, Bright Horizons will not sponsor an applicant for employment authorization/visa for this position

Compensation:

The annual salary for this position is between $110,000 – $130,000 annually. The pay range listed here is what Bright Horizons in good faith anticipates offering for this job opening. Actual compensation offers within this range will depend on a variety of factors including experience, education and training, certifications, geography, and other relevant business or organizational factors.

Benefits:

Bright Horizons offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical, dental, and vision insurance
• 401(k) retirement plan
• Life insurance
• Long-term and short-term disability insurance

Also, depending on hire date and subject to applicable eligibility requirements and accrual schedules, new employees in this role receive up to: 9 paid holidays annually; 40 hours of sick time per year based on full-time schedule, and 120 hours of vacation time per year based on full-time schedule (vacation time may be used for sick leave purposes under any applicable state or local sick or safe time law).

Deadline to Apply:

This posting is anticipated to remain open until 3/28/2025.

Compensation: $110,000 - $130,000 / year

Life at Bright Horizons:

Our people are the heart of our company. Because we’re as committed to our own employees as we are to the children, families, and clients we serve, our collaborative workplaces are designed to grow careers and support personal lives. Come build a brighter future with us.

Bright Horizons provides equal opportunity in all aspects of employment and does not discriminate against any individual on the basis of race, color, religion, sex, age, disability, sexual orientation, veteran status, national origin, genetic information, or any other characteristic protected under federal, state, or local law. Bright Horizons complies with the laws and regulations described in the following federal government resources: Know Your Rights, Family and Medical Leave Act (FMLA) and Employee Polygraph Protection Act (EPPA).

If you require assistance or a reasonable accommodation in completing these application materials or any aspect of the application and hiring process, please contact the recruitment helpdesk at 855-877-6866 or [email protected]. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.