Director, Client Implementations

AffirmedRx is on a mission to improve health care outcomes by bringing clarity, integrity, and trust to pharmacy benefit management. We are committed to making pharmacy benefits easy to understand, straightforward to access and always in the best interest of employers and the lives they impact. We accomplish this by bringing total clarity to business practices, leading with clinical approaches, and utilizing state-of-the-art technology.

Join us in improving health care outcomes for all!  We promise to do what’s right, always.

Position Summary:

The Director, Client Implementations leads the successful onboarding and renewal of clients by driving high-quality implementation planning and execution. They serve as a key escalation point, ensuring clear communication and resolution of complex issues while supporting executive leadership with strategic updates. This role mentors and develops the implementation team, fosters cross-functional collaboration, and champions a culture of teamwork and integrity. The Director is also responsible for meeting performance goals and enhancing client satisfaction through proactive and strategic decision-making.

What you will do:

Stakeholder Engagement and Executive Support:

• Serve as the second point of escalation (internal/external) for managing highly visible issues and requests
• Assist in the development of business updates and supporting materials for executive leadership
• Maintain and support the mission of bringing integrity, clarity, and trust to all new and renewing client implementations through a strategic lens
• Provide proactive recommendations with well-supported rationale for all implementation activities

Team Leadership: 

• Provide leadership to the team with a focus on high quality implementation planning and execution, internal cross-collaboration, compliant pharmacy benefit build, and client satisfaction
• Collaborate cross-functionally with peer leadership team and internal/external support teams to deliver best-in-class client implementations including strategic and tactical implementation plans
• Work collaboratively with cross-functional leadership team to support a culture of authenticity and teamwork
• Effectively communicate internally and externally the company mission/vision/values as well as strategic and tactical implementation processes
• Lead, coach, and mentor team; build a high functioning team by directly or indirectly hiring, mentoring, coaching, and training team members

Performance Monitoring:

• Develop and implement strategies to meet implementation performance guarantees, serving as an advocate for both operations and clients
• Leverage member best practices to enhance client engagement, incentives, and outcomes, ensuring maximum utilization

Cross-Functional Collaboration: 

• Collaborate with cross-functional teams to support sales initiatives, requests for information (RFI), requests for proposal (RFP), and finalist meetings
• Lead key internal Implementation operations initiatives as required 
• Provide guidance on internal and external collaborative projects and needs
• Serve as a liaison between clients and internal teams to ensure seamless communication and problem resolution

What You Need:

• Bachelor’s degree in business or healthcare administration required; advanced degree and PMP certification preferred
• 10+ years of progressive leadership experience in healthcare and/or PBM implementations, along with building and managing high functioning teams required
• Demonstrated critical thinking skills with the abilities to simplify, automate and change complex processes in order to improve both the Implementation and member experience
• Lead a large diverse client portfolio with a diverse team of individuals, while ensuring goals, services and projects are completed on time, on quality, on budget
• Strong planning, problem analysis skills with ability to drive a consumer-centric mind set. Ability to think strategically and execute tactically and communicate effectively, timely with transparency
• Organizationally savvy with the ability to read people and work seamlessly across all teams and all levels of stakeholders in order to collaborate and positively influence outcomes
• Growth mindset, with the ability to lead change by applying best practice and techniques in helping staff to build resiliency and quickly adapt to changing requirements and rapid growth
• Client focused mindset with experience in client-facing roles, solving complex customer concerns, managing escalations, and serving as a point of escalation
• Experience leading remote teams and working in a remote environment
• Willingness and ability to travel (20%-40%)

What you get:

• To impact industry change in the pharmacy benefits management space, while delivering the highest quality patient outcomes
• To work in a culture where people thrive because when OUR team thrives, OUR business thrives
• Competitive compensation, including health, dental, vision and other benefits

Note: 

AffirmedRx is committed to providing equal employment opportunities to all employees and applicants for employment. Remote employees are expected to maintain a professional work environment free of distractions to ensure optimal performance and collaboration.