Lead the Customer Journey strategy at Omny Health by defining success metrics, building support teams, advocating for customer-centric features, and ensuring a high-quality service experience.
Description: A leadership role responsible for the overall "Customer Journey" strategy at Omny Health.
Responsibilities:
Define and track key metrics for customer success, such as Net Promoter Score (NPS).
Build and scale the support and success teams as the company grows.
Advocate for customer-centric features at the executive level.
Ensure a consistent, high-quality service experience across all touchpoints in the network.
Similar Jobs
6 Days Ago
Easy Apply
Easy Apply
Financial Services
Lead end-to-end tax client and advisor experience by redesigning processes, improving capacity and quality, implementing telemetry, and partnering cross-functionally to modernize tax delivery and drive adoption.
Top Skills:
Aspen
Healthtech • Information Technology • Payments
Senior client-facing role delivering pharmacy benefit expertise and operational execution. Advise clients on formulary, plan design, utilization management, and program optimization. Lead design, implementation, and management of pharmacy programs, oversee RFPs and vendor evaluations, coordinate cross-functionally, analyze utilization and financial data, and present actionable insights. Serve as internal pharmacy subject-matter resource and drive process improvements.
eCommerce • Legal Tech • Professional Services • Software • Data Privacy
Responsible for leading and developing a team of Customer Service coaches, driving client experience improvements, and managing staffing for a multi-channel customer service team.
What you need to know about the Boston Tech Scene
Boston is a powerhouse for technology innovation thanks to world-class research universities like MIT and Harvard and a robust pipeline of venture capital investment. Host to the first telephone call and one of the first general-purpose computers ever put into use, Boston is now a hub for biotechnology, robotics and artificial intelligence — though it’s also home to several B2B software giants. So it’s no surprise that the city consistently ranks among the greatest startup ecosystems in the world.
Key Facts About Boston Tech
- Number of Tech Workers: 269,000; 9.4% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Thermo Fisher Scientific, Toast, Klaviyo, HubSpot, DraftKings
- Key Industries: Artificial intelligence, biotechnology, robotics, software, aerospace
- Funding Landscape: $15.7 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Summit Partners, Volition Capital, Bain Capital Ventures, MassVentures, Highland Capital Partners
- Research Centers and Universities: MIT, Harvard University, Boston College, Tufts University, Boston University, Northeastern University, Smithsonian Astrophysical Observatory, National Bureau of Economic Research, Broad Institute, Lowell Center for Space Science & Technology, National Emerging Infectious Diseases Laboratories
