Director, Business Process Management

At MTM, we are not just colleagues; we are collaborators on a shared mission; communities without barriers. We have exciting opportunities to join our growing team where your work has a direct impact on the communities we serve. Our company culture is one of innovation, collaboration, and growth. If you are passionate, driven, and ready to join a team where your work will directly transform and shape our industry, then we want to talk to you!

What will your job look like?
The Director, Business Process Management (BPM) will lead initiatives to optimize organizational processes, focusing on improving efficiency, quality, service, and profitability. This role involves analyzing existing workflows, identifying areas for improvement, and implementing changes to enhance operational effectiveness. The Director, Business Process Management, will also manage teams, guide senior leaders, and ensure processes align with strategic goals.

What you’ll do:
Process Analysis and Improvement: 

• Thoroughly examine current workflows to pinpoint inefficiencies and areas for optimization

• Create clear and concise documentation of current processes and practices for reference and analysis

• Recognize areas where improvements can be made, such as streamlining workflows, reducing redundancies, or automating tasks

• Track key performance indicators (KPIs) to measure the effectiveness of process changes and identify areas for further improvement

• Drive the implementation of new processes and procedures to achieve desired outcomes 

Leadership and Team Management: 

• Manage teams of BPM professionals, providing guidance, support, and leadership

• Collaborate with different departments and leadership levels to ensure alignment and buy-in for process changes

• Offer expertise to senior leaders on process optimization strategies and initiatives

• Utilize data and metrics to analyze performance, identify trends, and support data-driven decision-making

• Create functional strategies and specific objectives for the BPM function, as well as developing budgets, policies, and procedures

• Meet, coach and mentor direct reports at least once monthly; this can include providing or seeking feedback, setting expectations, updates and development opportunities

Strategic Alignment and Goal Setting: 

• Ensure that business processes support the overall strategic objectives of the organization

• Establish clear goals and priorities for the BPM function and ensure that they are well-defined and understood by the team

• Design, develop, and manage process initiatives in a complex and dynamic environment, revising needs to meet changing requirements

• Ensure that all program operations and activities adhere to legal guidelines and internal policies

Collaboration and Communication: 

• Collaborate with various departments and subject matter experts to gather input and ensure buy-in for process changes

• Clearly communicate process changes and initiatives to all stakeholders

• Conduct training sessions to ensure that teams understand and follow new processes effectively

• Analyze data and information to identify trends and insights that inform business decisions

What you’ll need: 
Experience, Education & Certifications:

• High School Diploma or GED

• Bachelor’s degree in Business Administration, Operations Management, Industrial Engineering Computer Science, or related field, or equivalent experience and/or certifications (e.g., Lean Six Sigma, Agile, CPMM, Certified Process Manager) 

• 8+ years’ experience in business process analysis, operations, or transformation roles 

• 5 years’ experience in leadership experience in a cross functional or enterprise process improvement capacity. 

• Proven track record of leading large scale process mapping or reengineering initiatives

• Strong experience in managing change across departments and aligning processes with digital systems

• Experience in handling sensitive/confidential information

Skills:

• Proven ability to lead and manage teams, motivate individuals, and build consensus

• Strong understanding of business process analysis, improvement methodologies (e.g., Lean Six Sigma), and BPM tools and techniques

• Ability to analyze data, identify trends, and use data to inform decision-making  

• Excellent communication, interpersonal, and collaboration skills

• Ability to understand the broader business context and align BPM initiatives with strategic goals

• Change management techniques

• Experience in managing cross-functional projects and initiatives

• Familiarity with relevant industry trends and best practices  

• Financial acumen with the ability to comprehend P&L effects and overall business impacts and opportunities at a strategic level

• Business acumen to support vetting business cases 

• Ability to present and manage up to executive level audiences

• Ability to prioritize, manage multiple tasks and projects, and meet deadlines in a fast-paced environment

• Strong focus on customers, accountability, teamwork, collaboration and decisiveness

Even better if you have: 

• Certification in process mapping/modeling software is a plus

• Experience working in a client-oriented business in the medical or transportation services industry, preferred

• Experience managing multiple product teams with diverse technical infrastructures, preferred

What’s in it for you: 

• Health and Life Insurance Plans

• Dental and Vision Plans

• 401(k) with a company match 

• Paid Time Off and Holiday Pay

• Maternity/Paternity Leave 

• Casual Dress Environment

• Tuition Reimbursement

• MTM Perks Discount Program 

• Leadership Mentoring Opportunities 

Salary Min: $150,000
Salary Max: $170,000
This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual skills, experience, and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss this with us as you move through the selection process.

Equal Opportunity Employer: MTM is an equal opportunity employer.  MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law.  If you are in need of accommodations, please contact MTM’s People & Culture.