Director, Business Process Improvement

Have you built or scaled a business process improvement capability and know what it takes to make it repeatable? Can you combine deep process improvement expertise with the ability to partner with stakeholders across an organisation? Are you equally comfortable setting the strategy and rolling up your sleeves to make change happen?

As Director, Business Process Improvement, you will lead and continue to build CFA Institute’s enterprise BPI capability. You will establish the frameworks, methodologies and governance that help the organisation identify where processes can work better, understand root causes and design measurable improvements.

You will lead a small team while working across the organisation as a trusted partner to business leaders. This is an opportunity to shape how process improvement is delivered at CFA Institute, taking an emerging capability and building the structure, consistency and approach needed to scale it across the enterprise.

What You’ll Do

• Lead and mature CFA Institute’s enterprise Business Process Improvement capability, creating a repeatable approach that can scale across the organisation.

• Establish and evolve the frameworks, methodologies, governance and tools used to identify, assess and prioritise process improvement opportunities.

• Lead both current-state analysis and target-state design, helping teams understand where processes are breaking down and what better could look like.

• Deliver and oversee process improvement initiatives that produce measurable improvements in efficiency, quality and organisational performance.

• Define meaningful metrics and KPIs so that improvements and business impact can be clearly demonstrated.

• Lead and develop a team of process improvement professionals, creating clarity, capability and consistency in how the team operates.

• Partner with stakeholders across business units, technology, finance and programme management to identify needs and develop practical solutions.

• Act as a trusted adviser to business teams, helping them work through process challenges rather than prescribing solutions to them.

• Identify opportunities to use automation, data, technology and emerging tools to improve processes and operational effectiveness.

• Build broader understanding of process improvement approaches and continuous improvement thinking across the organisation.

What We’re Looking For

• Proven experience leading significant business process improvement, operational excellence or process transformation activity with measurable outcomes.

• Demonstrable experience building, establishing or materially scaling a business process improvement capability, framework or operating model.

• Strong practical knowledge of process improvement methodologies and frameworks, such as Lean, Six Sigma, DMAIC or BPM.

• Evidence of successfully analysing complex processes, identifying root causes and leading process redesign or optimisation.

• Experience leading and developing people, with the ability to build capability within a small specialist team.

• Strong stakeholder management skills and experience partnering across multiple business areas in a complex organisation.

• A collaborative and consultative approach: you can challenge constructively, listen carefully and help stakeholders determine what they need rather than simply prescribing an answer.

• The ability to combine strategic thinking with hands-on delivery, moving comfortably between setting the approach and supporting the work itself.

• Strong analytical skills and experience using data and metrics to measure process performance and improvement outcomes.

• Experience working with technology teams on automation, digital enablement or technology-supported process improvement.

• A bachelor’s degree or equivalent experience.

Why Join Us

• Build and shape an enterprise capability that is still developing, rather than inheriting a fully established function.

• Have visible impact across CFA Institute by helping teams improve how work gets done and creating measurable operational improvements.

• Join the senior leadership community within Operations and work across a wide range of business areas.

• Lead a team while remaining close enough to the work to directly influence how process improvement is delivered.

• Partner with stakeholders across the enterprise on a growing portfolio of process improvement opportunities.

• Help establish the frameworks and ways of working that will underpin a scalable, sustainable continuous improvement capability.

At CFA Institute, we are committed to transparency and equity in our hiring process. In compliance with wage transparency laws in many of the jurisdictions in which we recruit, we provide the following information regarding compensation for this position:

Expected salary range: US - $125,000 - $165,000 per year.

Actual salary within the stated range will depend on the individual's experience, qualifications, skills, location, and other job-related factors. Additional benefits include eligibility for an annual discretionary incentive bonus, a 12% employer contribution to a pension plan, and a comprehensive medical benefits package.

We offer a comprehensive benefits package to support our employees, including health coverage, generous time off, competitive retirement plans, flexible work options, and wellbeing and development programs. You can learn more on our careers site: Working at CFA Institute | Comprehensive Benefits

About CFA Institute

CFA Institute is the global leader in investment excellence and ethics. With nearly 200,000 charterholders across 160 markets, we promote professional growth, uphold ethical standards, and help advance better financial markets. Join a global organization committed to putting investors first.

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Important Message: Your application must clearly demonstrate how you meet the requirements as CFA Institute cannot make assumptions about your education, experience, or location. We thank all those who apply.

We are an Equal Opportunity Employer. CFA Institute prohibits both discrimination and harassment with regard to all identifying characteristics: any individual employee, group of employees, or prospective employee on the basis of race, color, national origin, citizenship or immigration status, religion, creed or belief, age, marital or partnership status, marital or family status, care giver status, pregnancy and maternity, sexual and other reproductive health decisions, physical abilities/qualities, disability, sexual orientation, gender, gender identity or expression, predisposing genetic characteristic, military or veteran status, status as a victim or witness of domestic violence or sex offense or stalking, unemployment status, infectious disease carrier status, migrant worker status, educational background, socio-economic status, geographic location and culture or any other basis protected by applicable law. This policy impacts all aspects of employment, including but not limited to, recruitment, hiring, compensation, training, development, promotion, demotion, layoff, recall, furlough, transfer, leave of absence, and dismissal. This is a global policy that applies to all CFA Institute employees, regardless of location.

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