Director, Business Operations (Administration)

The Director, Business Operations supports the Managing Director, Administration by driving and delivering high-impact initiatives across Administration, including office operations, facilities, space planning, and procurement. This role leads small and large-scale projects end-to-end, partners closely with the firm’s Transformation PMO and cross-functional project managers as well as Administration colleagues, and helps expand service offerings, improve service quality, and increase operational efficiency. The Director operates effectively in a matrixed environment, leading without formal authority and providing executive-ready business cases, concise status reporting, and clear visibility into progress, risks, decisions, and outcomes.

What You Will Do:

• Proactively identify bottlenecks across the Administration and other GO Team functions and drive operational improvements across Administration.  

• Lead a portfolio from small to large-scale Administration initiatives (office operations, facilities, space planning, and procurement) from scoping through implementation, benefits realization, and handoff to operations. 

• Build integrated project plans (scope, requirements, timelines, milestones, dependencies, resourcing, communications, and governance) and drive disciplined execution across multiple concurrent workstreams. 

• Develop executive-ready business cases and decision materials, including problem statements, options, financials (costs/savings/avoidance), risks, and implementation considerations. 

• Provide concise, accurate, and timely status, issue, and decision reporting for senior leadership; maintain dashboards that communicate progress, risks, budget, and upcoming milestones. 

• Identify risks, constraints, and interdependencies early; proactively remove execution bottlenecks, escalate as needed, and drive alignment on tradeoffs. 

• Partner with the firm’s Transformation PMO and project managers in other functions to support firmwide initiatives, ensuring Administration workstreams are integrated, sequenced, and executed effectively. 

• Track progress and change using objective and subjective measures (e.g., KPIs, service levels, adoption, stakeholder feedback); document lessons learned and drive standardization and continuous improvement. 

• Operational and project budgets across the Administration business unit including developing, reviewing, tracking expenditures and preparing timely, accurate budget reports. Partners with FP&A and Administration colleagues to reconcile discrepancies. 

Who You Are:

• Bachelor’s degree required (Business Administration, Operations, Finance, or related field preferred); advanced degree a plus. 

• 10+ years of progressive experience in business operations, program/project management, management consulting, or a related role, with demonstrated success delivering complex, cross-functional initiatives.

• Experience in professional services and/or a complex, multi-site global organization preferred; exposure to office operations, facilities/space planning, and procurement/vendor management strongly preferred.

• PMP, Lean/Six Sigma, or similar certification preferred; proficiency with standard business applications (Excel, PowerPoint) and project tools (e.g., MS Project, Smartsheet, Jira, or equivalent) a plus. 

• Demonstrated ability to lead without formal authority, influence stakeholders, and drive accountability in a matrixed, cross-functional environment. 

• Outstanding project and program management skills, including scope definition, work planning, dependency management, risk/issue management, change control, and on-time/on-budget delivery across multiple concurrent initiatives.

• Exceptional written and verbal communication skills, including the ability to synthesize complex information into executive-ready business cases, concise updates, and clear decision points. 

• Ability to track progress and change using both quantitative and qualitative methods, and to translate insights into actions that improve efficiency, service quality, and stakeholder experience. 

• Strong facilitation, coaching, and change leadership skills; ability to train, motivate, and enable others to adopt new processes, tools, and ways of working. 

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