Director - Aviation Program Management

Company Summary
EchoStar builds solutions that help families and communities stay connected. We'll launch your career and empower you to change lives.
Our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV. We serve millions of customers with offerings ranging from satellite to streaming services and global to personal networking solutions.
Department Summary
EchoStar has an exciting opportunity in our Hughes Network Systems division for a Director - Aviation Program Manager. This role will lead aviation programs through development, launch, and service delivery . This position will work with cross-functional teams to deliver and manage major accounts, drive growth across the aviation business, and support Hughes' customers throughout the contract lifecycle. This position will be located at our headquarters in Germantown, MD.
Job Duties and Responsibilities
Key Responsibilities:

• Manage overall relationship with airline customers, airframe manufacturers, and major accounts throughout the contract lifecycle
• Build customer intimacy and deliver flawless customer service by maintaining crisp communication, driving issue resolution, and conducting regular check-ins
• Be the customer champion, and ensure all customer requirements are captured and managed within the scope of internal and third-party supplier teams
• Identify continuous improvement opportunities and lead initiatives to establish best practices within the organization
• Lead program review meetings, coordination meetings, and workshops with customers, airframe manufacturers, and partners
• Work with the supply chain to ensure smooth, on-time production deliveries to customers
• Work with MROs and customer organizations to ensure smooth installation of delivered products
• Ensure Hughes delivers against all committed SLAs; work with quality, engineering, supplier organizations and customer stakeholders to oversee solution performance and reliability
• Participate in regular status reviews with Hughes senior management and customers to ensure successful implementation and timely resolution of service issues

Skills, Experience and Requirements
Basic Requirements:

• Bachelor's degree in engineering, business, or related discipline
• 12+ years of related work experience
• Prior experience working at an in-flight entertainment or in-flight connectivity services provider
• This position requires occasional travel up to 25%

Preferred Qualifications:

• Knowledge of all phases of the aviation product lifecycle, including design, development, testing, certification, production, maintenance and support
• Experience working with the FAA or other aerospace regulatory bodies is a plus
• Ability to influence a variety of stakeholders to establish concurrence
• Excellent communication and presentation skills combined with the ability to effectively interact with different levels of the customer and internal organization
• Ability to synthesize multiple requirements and create smart, cogent solutions to complex problems

Visa sponsorship not available for this role
Salary Ranges
Compensation: $127,500.00/Year - $170,000.00/Year
Benefits
We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: EchoStar Benefits .
The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location.
Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.
The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.
We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. EchoStar will accommodate the sincerely held religious beliefs of employees if such accommodations are not undue hardships and are otherwise within the bounds of applicable law. All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law. You may redact any information that identifies age, date of birth, or dates of school/graduation from your application documents before submission and throughout our application process.
EchoStar will provide reasonable accommodation to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so poses an undue hardship on the Company, poses a direct threat of substantial harm to others, or is otherwise not required by law. EchoStar has a more detailed Accommodation Policy that applies to employees. EchoStar endeavors to make echostar.com and jobs.echostar.com accessible to users. Please contact [email protected] if you would like to discuss the accessibility of our website or need assistance completing the application process. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.
Click the links to access the following statements: EEO Policy Statement , Pay Transparency , EEOC Know Your Rights ( English / Spanish )