The Director of Account Management leads the Account Management team, drives growth strategies for agency partnerships, manages KPIs, ensures strong communication, and monitors market trends to enhance competitive positioning.
Join Us!
HealthCare.com has become one of America’s fastest-growing insurtech companies, revolutionizing how consumers shop for health insurance. Leveraging advanced technology and data science, the company has developed customized proprietary products to better fit consumer requirements, enhance customer satisfaction, and take some of the guesswork and inefficiencies out of buying insurance.
COMPANY OVERVIEW:
Healthcare.com is a leading healthcare solutions provider committed to enhancing the lives of individuals and families through innovative and accessible healthcare coverage. As part of our commitment to providing an exceptional customer experience, we are seeking a Director of Account Management to join our dynamic Insurance Operations team. In this position, you will play a pivotal role in shaping the growth of our agency partnerships, strengthening our carrier relationships, and driving strategies that expand our market presence.
JOB SUMMARY:
The Director of Account Management will oversee Pivot Health’s Account Management function, ensuring that top agency accounts receive exceptional support and are consistently optimized for growth opportunities. This role requires a strategic leader who can hold the Account Management Team Lead and Account Managers accountable to established KPIs, drive alignment across internal departments, and strengthen relationships with both agency partners and carrier partners. The Director will play a key role in increasing market share by identifying sales trends, uncovering new opportunities, and supporting differentiation in a competitive marketplace.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Serve as the primary point of oversight for Pivot Health’s top agency accounts, ensuring consistent communication, support, and growth strategies.
Lead, mentor, and hold the Account Management Team Lead and Account Managers accountable to performance KPIs tied to both compensation and account management best practices.
Partner with other departments within Pivot Health and Healthcare.com to ensure cross-functional alignment on account growth strategies and client needs.
Establish and maintain strong working relationships with carrier partners, providing market insights, sales trend data, and opportunities for competitive differentiation.
Regularly review account performance, identify opportunities for expansion, and communicate strategic recommendations to leadership.
Develop, implement, and monitor agency and agent bonus programs designed to drive sales growth and align with Pivot Health’s overall business objectives.
Monitor market and industry trends to proactively recommend adjustments to account management strategies.
Represent the Account Management function in internal strategy meetings, ensuring the voice of the customer and agency partners is incorporated into business decisions.
Ensure Account Management team members have the tools, resources, and training necessary to be successful in their roles.
QUALIFICATIONS:
Bachelor’s degree in Business, Marketing, or related field required; Master’s degree preferred.
7+ years of experience in account management, sales, or business development, with at least 3 years in a leadership role.
Strong track record of managing and growing key accounts, preferably in the health insurance or financial services industry.
Proven ability to lead teams, manage KPIs, and drive accountability to achieve results.
Excellent communication skills, with the ability to engage effectively with internal stakeholders, agency partners, and carrier partners.
Strong analytical skills to interpret data, identify trends, and develop actionable strategies.
Demonstrated ability to thrive in a remote, fast-paced, and highly collaborative environment.
Benefits
Opportunity to work from home
Excellent work environment
Medical, dental, and vision insurance
Up to 15 days of paid time off
11 company observed holidays
8 weeks of paid parental leave
401k plan with company match
Life insurance
Professional growth opportunity
Most importantly, an inclusive company culture established by an incredible team!
Get to Know Us!
https://www.healthcare.com/
linkedin.com/company/healthcare-com
Similar Jobs
.png)
Big Data • Healthtech • HR Tech • Machine Learning • Software • Telehealth • Big Data Analytics
The Account Management Director oversees a large client base in healthcare, focusing on relationship management, client needs, and ensuring success and retention through cross-functional collaboration and performance tracking.
Top Skills:
B2B Saas
Consumer Web • Coupons • Healthtech • Social Impact • Pharmaceutical
Lead partnerships with retail pharmacy chains, drive business growth through strategic initiatives, manage client relationships, and align cross-functional teams to enhance healthcare access.
Top Skills:
Collaboration PlatformsExcelGoogle WorkspacePowerPoint
Cloud • Marketing Tech • Real Estate • Software
The Director of Account Management will lead a team to drive client retention, upsell initiatives, and revenue growth in midmarket accounts through strategic planning and relationship building.
What you need to know about the Boston Tech Scene
Boston is a powerhouse for technology innovation thanks to world-class research universities like MIT and Harvard and a robust pipeline of venture capital investment. Host to the first telephone call and one of the first general-purpose computers ever put into use, Boston is now a hub for biotechnology, robotics and artificial intelligence — though it’s also home to several B2B software giants. So it’s no surprise that the city consistently ranks among the greatest startup ecosystems in the world.
Key Facts About Boston Tech
- Number of Tech Workers: 269,000; 9.4% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Thermo Fisher Scientific, Toast, Klaviyo, HubSpot, DraftKings
- Key Industries: Artificial intelligence, biotechnology, robotics, software, aerospace
- Funding Landscape: $15.7 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Summit Partners, Volition Capital, Bain Capital Ventures, MassVentures, Highland Capital Partners
- Research Centers and Universities: MIT, Harvard University, Boston College, Tufts University, Boston University, Northeastern University, Smithsonian Astrophysical Observatory, National Bureau of Economic Research, Broad Institute, Lowell Center for Space Science & Technology, National Emerging Infectious Diseases Laboratories
