The Director of Account Management will lead a team to enhance customer relationships, grow ARR, and ensure customer retention through strategic initiatives and collaboration across departments.
About CloudShare:
CloudShare is a leading B2B SaaS company that helps organizations deliver engaging hands-on product experiences through virtual environments. Trusted by global enterprises, CloudShare powers training, sales enablement, POCs, and sandbox environments that drive engagement, accelerate deal cycles, and boost customer success. As we continue to scale, we’re looking for a results-driven Director of Account Management to lead and grow our customer relationships.
About the Role:
As the Director of Account Management, you will lead a high-performing team focused on maximizing customer value, growing annual recurring revenue (ARR), and driving long-term customer retention. This is a strategic, revenue-focused role where you’ll work cross-functionally to deliver business impact for both CloudShare and our customers.
Key Responsibilities:
- Lead the global Account Management team, ensuring alignment with CloudShare’s revenue, retention, and customer experience goals.
- Own customer lifecycle strategy post-sale, with an emphasis on expansion, renewals, and ARR growth.
- Build scalable processes and playbooks for account planning, cross-sell/upsell motions, and executive engagement.
- Partner closely with Sales, Product, Marketing, and Support teams to drive a seamless customer journey.
- Analyze usage data, customer health scores, and feedback to proactively mitigate churn and uncover growth opportunities.
- Identify and implement a new Account Management Platform
- Serve as an executive sponsor for strategic accounts, building trusted advisor relationships with key stakeholders.
- Drive forecasting, pipeline management, and performance reporting in collaboration with Finance and RevOps.
- Hire, coach, and develop a world-class account management team, fostering a culture of open communication, transparency, accountability and excellence.
- 7+ years of experience in Account Management, Customer Success, or Sales within a B2B SaaS environment.
- Proven ability to grow and retain multi-million-dollar ARR portfolios.
- Experience leading and scaling account-focused teams in high-growth, fast-paced environments.
- Strong commercial mindset with a deep understanding of SaaS metrics and recurring revenue models.
- Exceptional communication and stakeholder management skills, including experience with executive-level clients.
- Proficient with Salesforce and customer success tools such as Gainsight, ChurnZero, or similar.
- Strategic thinker with strong analytical skills and a data-driven approach to decision-making.
- Working in EST time zone
Preferred:
- Experience in the developer tools, cybersecurity, or enterprise software space.
- Background working with global teams and large enterprise customers.
- MBA or equivalent advanced degree is a plus
Why Join CloudShare?
- Lead a critical function at a high-growth SaaS company with global impact.
- Work with a passionate, collaborative, and customer-obsessed team.
- Competitive compensation, stock options, and comprehensive benefits.
- A culture that values innovation, accountability, and continuous learning.
Top Skills
Churnzero
Gainsight
Salesforce
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