The Account Director will engage with startups and digital enterprises, driving growth by managing relationships and advocating for customers' success in cloud and AI solutions.
Dive in and do the best work of your career at DigitalOcean. Journey alongside a strong community of top talent who are relentless in their drive to build the simplest scalable cloud. If you have a growth mindset, naturally like to think big and bold, and are energized by the fast-paced environment of a true industry disruptor, you’ll find your place here. We value winning together—while learning, having fun, and making a profound difference for the dreamers and builders in the world.
As an Account Director at DigitalOcean, you will join a dynamic team dedicated to revolutionizing cloud computing and AI. We're looking for a driven Account Executive to embed themselves within the technology and startup ecosystems. Your mission is to fuel our growth by partnering with the most promising SaaS, FinTech, and AI startups, from stealth founders to rapidly scaling teams. In this role, you’ll be one of the main faces of DigitalOcean in your local community, forging relationships with builders and technical leaders to win their business. Success means being a true customer advocate, working across teams to ensure your region's top innovators have the simple, powerful cloud they need to succeed
What You’ll Do:
- Immerse yourself in the tech ecosystem to identify, engage, and win the most promising startups.
- Own the relationship with high potential accounts, acting as the primary point of contact for their business and technical needs.
- Advocate for your customers internally, working with support and engineering to remove technical roadblocks and ensure their success.
- Drive account growth by maintaining meaningful contact and identifying new opportunities.
- Manage and negotiate contract renewals, communicating the value of new features to drive expansion and upsell opportunities.
- Partner with marketing, product, and customer success teams to deliver a best-in-class customer experience.
- Translate customer feedback from your customers and prospects into clear insights for our Product and Engineering teams to shape the roadmap.
What You’ll Add to DigitalOcean:
- 10+ years experience as an account executive or account manager for a technical product or experience as a sales or support engineer.
- Cloud Infrastructure and AI experience preferred.
- You are an owner who thrives in ambiguity and can build strategic plans from a blank slate. You don't just manage priorities; you define them for your team or territory, aligning all activities with the company's highest-level objectives and setting the operational tempo for others.
- You possess deep expertise in architecting, implementing, and scaling customer onboarding and success frameworks from the ground up. You can lead the strategic design of these programs and demonstrate how your initiatives will measurably impact and protect long-term revenue (e.g., NRR, expansion, and logo retention).
- You demonstrate strong executive presence and can command a room, building consensus and influencing C-level stakeholders. You are responsible for architecting and communicating the long-term strategic account plan and quarterbacking all internal resources to ensure its success.
- You excel at building and leveraging executive-level champion relationships across your portfolio. You own the 'voice of the customer' program for your segment, systematically channeling C-level feedback to directly influence product roadmap and GTM strategy.
- $166,400 - $208,000
*This is a remote role
#LI-Remote
Why You’ll Like Working for DigitalOcean
- We innovate with purpose. You’ll be a part of a cutting-edge technology company with an upward trajectory, who are proud to simplify cloud and AI so builders can spend more time creating software that changes the world. As a member of the team, you will be a Shark who thinks big, bold, and scrappy, like an owner with a bias for action and a powerful sense of responsibility for customers, products, employees, and decisions.
- We prioritize career development. At DO, you’ll do the best work of your career. You will work with some of the smartest and most interesting people in the industry. We are a high-performance organization that will always challenge you to think big. Our organizational development team will provide you with resources to ensure you keep growing. We provide employees with reimbursement for relevant conferences, training, and education. All employees have access to LinkedIn Learning's 10,000+ courses to support their continued growth and development.
- We care about your well-being. Regardless of your location, we will provide you with a competitive array of benefits to support you from our Employee Assistance Program to Local Employee Meetups to flexible time off policy, to name a few. While the philosophy around our benefits is the same worldwide, specific benefits may vary based on local regulations and preferences.
- We reward our employees. The salary range for this position is based on market data, relevant years of experience, and skills. You may qualify for a bonus in addition to base salary; bonus amounts are determined based on company and individual performance. We also provide equity compensation to eligible employees, including equity grants upon hire and the option to participate in our Employee Stock Purchase Program.
- DigitalOcean is an equal-opportunity employer. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.
Application Limit: You may apply to a maximum of 3 positions within any 180-day period. This policy promotes better role-candidate matching and encourages thoughtful applications where your qualifications align most strongly.
Top Skills
AI
Cloud Infrastructure
Fintech
SaaS
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