Nearly half of patients needing medical equipment at discharge don’t get it in time. The ordering process is too convoluted and is still primarily handled by fax. These inefficiencies lead to higher cost of care and poorer patient outcomes. In the most extreme cases, this equipment means life or death.
At Parachute Health, it is our mission to make sure that every patient gets what they need, when they need it. We achieve this by driving efficiency through digital connectivity into every aspect of the ordering process, making it delightfully simple.
We’re leading the charge with a platform that is 10 times faster than the status quo. We connect with major hospitals, payors, and suppliers of life-saving products. Our vision of a "delightfully simple" digital ordering experience for clinicians pushes us forward to transforming the world of post-acute care.
As a Supplier Implementation Manager, you will play a pivotal role in driving the modernization of healthcare operations through cutting-edge digital solutions, with a focus on AI-powered workflows. You’ll lead end-to-end onboarding and transformation projects for HME Providers, using a consultative, data-driven approach to tailor scalable solutions. You’ll serve as a trusted advisor, partnering with customers to implement Parachute’s platform as their digital command center—streamlining operations, accelerating AI adoption, and ultimately improving patient outcomes.
What You’ll DoProject Management & Digital Transformation- Own the full lifecycle of onboarding and digital transformation projects for HME Providers, ensuring seamless adoption of the Parachute Platform.
- Align account goals with operational needs, designing and executing transformation roadmaps that emphasize automation, interoperability, and AI-first solutions.
- Lead the implementation and strategic rollout of AI-powered features including AI Intake and Documentation & Signature automation.
- Guide customers in adopting these capabilities to streamline order management, reduce administrative burden, and improve care coordination.
- Serve as a digital advisor to HME Provider leaders, helping them rethink and modernize legacy workflows using Parachute’s suite of digital tools.
- Use a consultative approach to align on KPIs and build strong transformation partnerships that drive business and clinical value.
- Generate, interpret, and present actionable insights from onboarding and usage data to inform decisions and measure success.
- Partner with cross-functional teams to identify friction points and design data-backed solutions that accelerate digital adoption.
- Identify opportunities to digitize manual processes, reduce inefficiencies, and enhance the scalability of customer operations.
- Implement best practices and continuous improvement strategies that increase the velocity and success of transformation initiatives.
- Lead hands-on training sessions, digital workshops, and enablement programs to ensure customers are confident in using AI tools and digital workflows.
- Apply change management principles to support stakeholder buy-in and long-term adoption.
- Consult on API integrations and system interoperability to ensure seamless connectivity across customer and partner platforms.
- Collaborate with Engineering and Product teams to resolve technical implementation challenges and provide ongoing customer feedback to inform product improvements.
- Passionate about improving patient outcomes & operational efficiencies through digital transformation in a traditionally manual (fax & paper) industry.
- Process-oriented with experience developing and executing transformation roadmaps.
- Strong analytical thinker who leverages data to solve problems and drive decisions.
- Proactive, adaptable, and solutions-focused self-starter.
- Experienced in leading cross-functional projects, especially involving technology adoption or process modernization.
- Consultative and customer-centric mindset, with the ability to communicate complex ideas clearly.
- Excited by AI and digital tools as levers for systemic improvement.
- 3+ years of experience in consulting, digital transformation, or project-based work in healthcare or health tech.
- Proven experience implementing or managing healthcare or SaaS platforms.
- Exposure to AI solutions, digital workflow automation, or system interoperability is a strong plus.
- Comfortable with tools such as Excel (advanced), Tableau, HubSpot, JIRA; experience with API integrations is a plus.
- Thrives in fast-paced, evolving environments and is able to quickly come up to speed on technical topics.
- Medical, Dental, and Vision Coverage
- 401(k) Retirement Plan
- Remote-First Company
- Equity Incentive Plan
- Annual Company-Wide Bonus (up to 15%)
- Flexible Vacation Policy
- Summer Fridays - 5 Fridays Off During Summer (Separate From PTO)
- Monthly Internet Stipend
- Annual Home Office Stipend
- Co-Working Space Reimbursement
$85,000-$120,000
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We are proud to be an equal opportunity employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth related medical conditions and lactation), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, disability, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances.
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