Digital Support Specialist

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
JOB SUMMARY
This position reports directly to the Supervisor and will not have any supervisory responsibilities. Partner with internal and external customers to manage order exceptions across multiple platforms to fulfill the customer's request for services. Maximize sales opportunities by selling new and existing customers additional products and services. Meet and exceed established objectives while ensuring adherence to policies and procedures
MAJOR DUTIES AND RESPONSIBILITIES
Actively and consistently support all efforts to simplify and enhance the customer experience.
Handle calls from potential customers and business partners via telephone to process order entry for cable, internet, voice, and mobile services.
Responsible for adhering to company guidelines while handling calls and working tasks, in addition to adequately meeting the needs of the customer in a timely manner.
Access and correct work orders to ensure their completion are operationally sound and customers will be billed correctly for requested services.
Handle order exceptions relating to cable services, internet, phone, and ancillary products across multiple vendors and platforms.
Maximize additional revenue from customers by selling incremental products and services through use of recommended sales techniques. Identify and maximize upselling and cross selling sales opportunities.
Applies all business rules, to ensure the integrity of the work order to increase completion rates.
Responsible for documenting and sharing best practices within team and offer suggestions for improvement
Other duties as assigned.
REQUIRED QUALIFICATIONS
Required Skills/Abilities and Knowledge
Ability to read, write, speak, and understand English
Ability to prioritize, organize, and multitask effectively
Ability to use personal computer & multiple software applications
Ability to work independently and in a group environment
Ability to effectively address/resolve customer complaints and issues
Ability to work while seated for prolonged periods of time, taking back-to-back calls
Ability to work in an office environment, follow office and Company policies
Ability to communicate orally and in writing in a clear and straightforward and professional manner
Ability to maintain confidentiality
Required Education
High School Diploma or equivalent
Required Related Work Experience and Number of Years
Customer Service or Sales Experience - 2+
PREFERRED QUALIFICATIONS
Preferred Skills/Abilities and Knowledge
Ability to solve problems and work in fast-paced environment
Ability to communication effectively to understand the caller's needs and provide solutions.
Knowledge and execution of a consultative sales approach, including needs analysis, objection handling and effective closing
Knowledge of the cable/telephony industry - products and services
Knowledge of all four lines of business (Cable, Internet, Voice, Mobile)
Knowledge of Residential product information, packaging, pricing, and current offers
WORKING CONDITIONS
Office environment
Flexible work schedule
CSU102 2025-61726 2025
Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications is known by our Spectrum products and services, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Business and Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S.
Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans.