Digital Project Manager

Project Management (55%) 

• Assist in developing project goals, scope, success metrics and work plans in collaboration with stakeholders, using recognized project management methodologies and in alignment with Digital strategy. 

• Create and maintain detailed project plans, timelines, track milestones, and proactively manage risks and dependencies across workstreams to ensure deliverables are completed on time and within scope. 

• Lead cross-functional teams including technical, clinical, and business stakeholders; facilitate decision-making and consensus-building. 

• Monitor project progress and proactively resolve issues, escalating to leadership as needed. 

• Prepare and deliver project updates, documentation and status reports to stakeholders. 

• Represent Digital Communications in workgroups and meetings, demonstrating diplomacy and collaboration. 

• Manage vendor relationships to ensure delivery meets project scope, budget and quality expectations. 

• Identify opportunities to streamline workflows and enhance project delivery. 

• Coordinate testing, go-live readiness, and post-implementation support activities as applicable. 

Project Execution & Asset Development (35%) 

• Lead planning, execution, and delivery of Digital projects, ensuring they are on time, on budget, and in scope. 

• Support the creation, editing, and publishing of project assets along with clinical and technical documentation (e.g. technical FAQs, talking points, emails, presentations, etc.)  in collaboration with clinical and technical subject matter experts to ensure accuracy and alignment with enterprise systems. 

• Develop content across multiple mediums, including video production (script writing, storyboarding, video creation). 

• Maintain Digital Vitals pages (SharePoint), ensuring content is accurate, accessible, up to date, and aligned with enterprise standards. 

• Manage ad hoc requests, ensuring timely delivery and alignment with project priorities. 

Metrics & Reporting (10%) 

• Research, collect, and evaluate project and campaign data to meet reporting and evaluation requirements. 

• Track and analyze project and campaign performance – including engagement metrics across multiple platforms – and present findings to leadership and stakeholders. 

• Collaborate with IT and data management teams as needed to ensure reporting methods align with enterprise data architecture, governance, and analytics practices. 

• Develop reporting templates, dashboards, and trackers to support portfolio reviews and decision-making. 

• Leverage metrics and lessons learned to recommend enhancements to processes, tools, and offerings. 

• Use the Mass General Brigham values to govern decisions, actions, and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration. 

• Other duties and responsibilities as assigned. 

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.