Digital Product Owner

KEY RESULT AREAS 

• Rate of delivery: Velocity of working Software releases (across channels) into customers’ hands as agreed per every iteration planning. 

• Quality of Delivery:  Quality of products released into customers’ hands with minimal rework and complaints into customer service touchpoints. 

• Growth in product adoption and usage:  rate of adoption and usage of product released into customers’ hands 

• Revenue: Revenue increase from Digital products increasing overall digital revenue. 

• Cost: Cost reduction from Digital products reducing overall cost of running Business by optimizing resources based on needs and available budget. 

• Customer Experience:  Customer experience measures as rated by customers (external focus) 

• Risks: Customers and Old Mutual losses related to Digital product released. 

Product and customer champion: 

• Responsible for the strategic vision and execution of the client experience on digital channels. 

• Develop and maintain a vision for the product and is responsible for communicating that vision to the organisation and the product team. 

• Translate product vision into specific deliverables, and ensure rigor in execution and attention to detail by effectively managing the product feature backlog 

• Support iterative customer testing and ongoing improvement of the client experience 

• Identify and partner on process improvements to enhance Old Mutual end to end Customer experience. 

Operational Delivery: 

• Outline the vision for future use-cases in collaboration with business stakeholders to ensure leverage and scalability across unique client journeys. 

• Focus on business impact and come up with actionable recommendations informed by solid data analysis and metrics. 

• Live the continuous agile delivery values and principles by leading phases such as discovery session, inception workshops, planning, retrospectives, estimation sessions, and daily stand-up, tracking progress among others. 

• Responsible for execution; backlog refinement, defining iteration content, story elaboration, accepting stories into the baseline, coordinating the release, preparation and participation iteration planning.