The Digital Product Manager at OVME will oversee Zenoti's performance, manage integrations with adjacent systems, and optimize client experience, ensuring data accuracy and smooth operation across platforms.
Zenoti is the operating system of OVME. It’s how clients book, how providers run their day, how our front desk teams welcome guests, and how our memberships come to life. As the Digital Product Manager, you will own the day-to-day performance, configuration, and evolution of Zenoti across all 27 studios — and serve as a connective product owner across the broader digital platform ecosystem that supports the business (including NetSuite, Bubblehouse, Klaviyo, Birdeye, and the integrations between them).
Roughly 80% of your time will be focused on Zenoti — ensuring it performs, scales, and supports our growth. The remaining 20% will flex across other digital platforms where product ownership, configuration, or cross-system integration is needed. This is a hands-on, high-impact role for someone who loves the intersection of operations, technology, and client experience, and who is energized by being the single point of accountability for how our digital stack works together.
Key Responsibilities
• Zenoti platform management (primary focus): Serve as the internal subject matter expert on Zenoti. Own configuration, feature rollouts, release management, and the vendor relationship with the Zenoti team.
• Cross-platform product ownership: Act as the digital product owner across adjacent systems — NetSuite, Bubblehouse, Klaviyo, Birdeye, and others — partnering with system owners to scope enhancements, manage integrations, and ensure data flows cleanly between platforms.
• Roadmap & prioritization: Build and maintain a rolling product roadmap informed by field feedback, client experience signals (including Birdeye sentiment), and executive priorities. Balance quick wins with longer-term platform investments across the digital stack.
• Cross-functional partnership: Translate between studio operations, clinical leadership, marketing, and finance — turning ambiguous business problems into clear product requirements and measurable outcomes.
• Client experience optimization: Partner with Marketing and Operations to continuously improve the booking, rebooking, and membership experience — a known friction point and a clear growth lever.
• Membership enablement: Support the Membership workstream by scoping and delivering features like member-exclusive booking windows, waitlist prioritization, rollover credit visibility, and Bubblehouse-powered loyalty experiences.
• Data & reporting: Ensure Zenoti and adjacent platform data flow cleanly into Power BI and BigQuery. Partner with the Data & Enablement team to standardize definitions, govern integrations, and surface new insights.
• Studio support & enablement: Build the documentation, training, and escalation paths that help 27 studios use the platform confidently and consistently.
• Release & change management: Test new features, manage rollouts, and communicate changes clearly to field teams so updates land smoothly — across Zenoti and any adjacent platform changes that affect studio workflows.
Skills, Knowledge and Expertise
• 4+ years of product management, platform management, or technical operations experience — ideally with a booking, POS, CRM, or practice management platform (Zenoti, Mindbody, Boulevard, Vagaro, Athena, or similar)
• Experience working across multiple SaaS platforms and integrations — comfort owning product decisions in an environment where systems must talk to each other cleanly
• Proven track record translating operational and client experience needs into product requirements and measurable results
• Comfort living in the details: configuration settings, API integrations, data flows, reporting logic
• Strong written and verbal communication — you can brief an executive, write a crisp requirements doc, and train a front desk team all in the same day
• Experience partnering with external vendors and internal technical teams
Bonus Points For
Bonus Points For
• Direct Zenoti experience (configuration, reporting, or API integrations)
• Familiarity with NetSuite, Bubblehouse, Klaviyo, or Birdeye
• Familiarity with Power BI, BigQuery, or similar BI and data warehouse tools
• Background in medical aesthetics, wellness, or premium consumer services
• Experience supporting membership or subscription business models
• Multi-location retail, hospitality, healthcare, or wellness experience strongly preferred
• A client-first instinct. You obsess over the moments that make (or break) an experience.
Benefits
- 15 Days Paid Time Off
- 13 Paid Holidays
- Medical, Dental, and Vision coverage
- Short- and Long-Term Disability, AD&D, and Life Insurance 100% company-paid
- 401k Employee Contribution
- 401k Employer Match
- Employee Assistance Program (EAP) Resource
- Employee Service Allowance
- 50% Employee Retail Discount
- Friends and Family Discount
- Team Member Referral Bonus
- Wellhub membership
About
OVME, pronounced “of me,” is a medical aesthetic enterprise that connects aspiring women and men with skilled health care providers in select cities nationwide. OVME combines a bespoke selection of minimally invasive cosmetic services with contemporary yet welcoming retail boutiques that promise the “Fountain OV You.”Our team is composed of creative caregivers who provide solutions for “age appropriate” skin health. We believe the needs of the medical aesthetics consumer have evolved beyond the industry landscape. We are thought leaders who understand the status quo must be challenged to remain vibrant. We believe excellence is achieved through attention to detail. We are honest and transparent. We give back.Our product promise is simple, “The best OV you.”OVME values diversity and individuality and believes in equal opportunity for all.OVME, LLC. is an Equal Opportunity Employer committed to hiring a diverse workforce and creating and sustaining an inclusive culture. All employment decisions at OVME, LLC, are based on the needs of our business, the job requirements, licensing requirements, and individual qualifications, without regard to race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
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