Digital Product Analyst

Leader Bank is looking for exceptionally dedicated team members to join one of the region's fastest growing community banks and mortgage lenders. At the time of its founding in 2002, Leader Bank had one branch office, $6.5 million in assets and 7 team members. Since then, the Bank has become one of the most successful banks in Massachusetts with $4 billion in assets, more than 400 team members, 6 branch offices, and annual mortgage originations of over $2 billion.
Exemplary products and an innovative spirit have driven Leader Bank's rapid growth over the years, and our team members embrace these values. Our mission is to obsess over our clients, make them feel valued, and maintain long-term relationships with them by constantly enhancing our products and processes to always be improving our client experience. For our team members, Leader Bank prioritizes competitive compensation and benefits, a healthy work-life balance, and an environment that fosters diversity and inclusion.
Summary
We are seeking a detail-oriented and analytically driven Digital Product Analyst to support our innovation team. This role is critical to ensuring the performance, scalability, and strategic growth of our key platforms. The ideal candidate will be passionate about data, comfortable working across teams, and eager to contribute to the evolution of our client experiences.
Responsibilities

• Platform Performance Analysis:
• Monitor and analyze KPIs across digital banking, account opening and other related platforms.
• Develop dashboards and reports to track user engagement, conversion rates, operational efficiency, and system performance.
• Monthly Data Processing & Reporting:
• Own and maintain monthly data models used for performance tracking, operational processing and executive reporting.
• Ensure data integrity and consistency across internal systems and reporting tools.
• Integration Research & Facilitation:
• Conduct research on potential third-party platform integrations to enhance digital capabilities.
• Collaborate with internal stakeholders and vendors to evaluate feasibility, define requirements, and support implementation.
• Cross-Functional Collaboration:
• Partner with Product, Technology, Operations, and Compliance teams to support platform enhancements and data needs.
• Translate business questions into analytical frameworks and actionable insights.
• Continuous Improvement:
• Identify opportunities to automate reporting processes and improve data workflows.
• Stay current on industry trends and emerging technologies.

Qualifications

• Bachelor's degree in Business, Data Analytics, Information Systems, or related field.
• 2-4 years of experience in data analysis, preferably within financial services or digital platforms.
• Proficiency in SQL, Excel, and data visualization tools (e.g., Snowflake, Power BI).
• Experience with data modeling is a plus.
• Strong communication skills and ability to present findings to technical and non-technical audiences.
• Self-starter with a collaborative mindset and attention to detail.

Leader Bank offers an excellent compensation and benefits package including: 401k plan with corporate match, medical and dental insurance, and the opportunity to work for a fast growing, local organization.
Leader Bank, N.A. is an Equal Opportunity and Affirmative Action employer and does not discriminate on the basis of race, color, religion, age, gender, marital status, sexual orientation, national origin, disability, military status, veteran status or any other protected class.
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