Digital Platform Specialist

Leader Bank is looking for exceptionally dedicated team members to join one of the region's fastest growing community banks and mortgage lenders. At the time of its founding in 2002, Leader Bank had one branch office, $6.5 million in assets and 7 team members. Since then, the Bank has become of the most successful banks in Massachusetts with more than $4 billion in assets, more than 400 team members, 6 branch offices, and annual mortgage originations of over $2 billion.
Exemplary products and an innovative spirit have driven Leader Bank's rapid growth over the years, and our team members embrace these values. Our mission is to obsess over our clients, make them feel valued, and maintain long-term relationships with them by constantly enhancing our products and processes to always be improving our client experience. For our team members, Leader Bank prioritizes competitive compensation and benefits, a healthy work-life balance, and an environment that fosters diversity and inclusion.
Summary
We are seeking a highly motivated and detail-oriented Digital Platform Specialist to join our team. The ideal candidate will be responsible for maintaining and providing support for our platforms, ensuring performance, and optimal functionality.
Responsibilities

• Collaborate with cross-functional teams to address any platform issues and recommend improvements.
• Research issues or improvement requests by managing support cases with vendors.
• Assist with process improvement initiatives.
• Develop and execute test plans, scenarios and scripts based on business requirements and feedback.
• Implement changes to process flows and supported platforms.
• Analyze data from various sources to provide insights and recommendations for improvements.
• Assist in monitoring platforms' performance and ensure system availability and reliability.
• Create and maintain comprehensive documentation for platform processes and procedures.
• Other duties as assigned.

Qualifications

• Bachelor's degree in a related field of study.
• 2 - 3 years of proven experience in product development, innovation, or related roles.
• Excellent problem-solving and project management skills.
• Strong communication and interpersonal skills.
• Ability to work in a collaborative and fast-paced environment.
• Creative mindset with a passion for innovation and new technologies.
• Strong analytical skills with advanced proficiency in Excel.
• Experience with Fiserv is preferred.
• Banking industry experience preferred.

Leader Bank offers an excellent compensation and benefits package including: 401k plan with corporate match, medical and dental insurance, and the opportunity to work for a fast growing, local organization.
Leader Bank, N.A. is an Equal Opportunity and Affirmative Action employer and does not discriminate on the basis of race, color, religion, age, gender, marital status, sexual orientation, national origin, disability, military status, veteran status or any other protected class.
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