Digital Operations Coordinator

As a Digital Operations Coordinator you’ll support the senior leadership of Hagerty’s Digital team. This requires strong organizational skills, clear communication, and the ability to manage details across multiple priorities. You’ll be central to helping the leadership team stay focused and effective, by coordinating meetings and travel, streamlining workflows, and proactively keeping projects moving. We’re looking for someone who is highly organized and dependable but also takes the initiative. We want someone who doesn’t wait to be asked, spots gaps before they become issues, and enjoys helping the team stay a couple steps ahead of what’s coming.

Ready to get in the driver’s seat?  Join us!
 

What you’ll do

Executive Support & Strategic Partnership

• Serve as the primary support to the assigned executive, owning a wide range of operational and administrative duties.
• Hold regular check-ins with the executive to align daily, weekly, and quarterly priorities.
• Anticipate needs and proactively deliver information, resources, and context to increase executive productivity.
• Manage the executive’s calendar, travel bookings, and meeting schedules to ensure smooth daily operations.
• Act as a strategic partner by planning ahead, tracking key deliverables, and managing time around high-priority initiatives.
• Handle confidential information with discretion, sound judgment, and professionalism.

Operational & Project Management

• Plan and administer all operational activities related to the executive’s role.
• Orchestrate projects and initiatives involving the executive and their leadership team.
• Track and report on the progress of strategic projects, ensuring milestones are met and roadblocks are escalated.
• Collect input, gather data, and organize next steps for key business projects and requests.
• Review, edit, and deliver high-quality documents and presentations for leadership or cross-functional use.
• Monitor and report on key performance indicators (KPIs), providing variance updates and alignment to goals.
• Partner with business and functional leaders to align communications and follow-through on initiatives.
• Maintain and manage dashboards and business reporting tools (e.g., One Page Plan, Monthly Scorecard, Board reports).

Communication & Documentation

• Provide weekly communications and business updates on behalf of the executive to key team members.
• Draft and prepare high-impact PowerPoint presentations, Word documents, and Excel reports.
• Attend leadership meetings, capturing notes, summarizing discussions, and tracking follow-up actions.
• Support the creation and review of quarterly rollout materials and monthly updates for business partner calls.
• Review documents and correspondence for accuracy and consistency before executive approval or distribution.

Meeting & Workflow Coordination

• Manage meeting agendas and logistics, including scheduling, room/virtual setup, and attendee coordination.
• Scribe meeting minutes, define clear action items, and ensure timely follow-up.
• Align with the executive on meeting goals, content, and post-meeting outcomes.
• Coordinate and support off-site meetings and events, including lodging, transportation, and on-site logistics.
• Prepare and review travel schedules and credit card reconciliations, ensuring timely and accurate processing.

Business Operations & Process Improvement

• Drive continuous improvement by identifying inefficiencies and streamlining processes.
• Support internal control design and documentation to ensure compliance in financial reporting and operations.
• Ensure completeness and accuracy of financial and business reports where applicable.
• Collaborate with finance and operations to support monthly and quarterly reporting processes.
• Maintain oversight of executive and departmental workflows, ensuring alignment to business goals.

This might describe you

• Proven experience supporting C-level executives in a fast-paced, high-demand environment.
• Proven track record of calendar management, including complex scheduling across multiple time zones.
• Demonstrated ability to manage confidential information with the highest level of discretion and professionalism.
• Experience with travel coordination, including international and multi-leg itineraries, lodging, and expense reconciliation.
• Strong background in preparing executive-level communications, such as emails, reports, presentations, and meeting briefs.
• Proficient in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint) and collaboration tools Slack, Zoom and Dropbox.
• Experience organizing and supporting board meetings, leadership offsites, or cross-functional projects.
• Experience with gatekeeping and prioritization, serving as a strategic partner in managing executive time and focus.
• Ability to thrive in a high-pressure environment and juggle multiple priorities with a calm, proactive, and solution-oriented mindset.
• Prior experience liaising with internal stakeholders and external partners, including vendors, clients, and investors.
• Ability to travel to onsite events quarterly (or more).

Other things to note

• This role can be worked from any U.S. remote location.
• Familiarity with public company requirements, including Sarbanes Oxley and key regulations, if applicable. For SOX compliant roles, responsible for designing, executing, and documenting internal controls where they have been identified as owners to prevent errors in financial reporting, processes, and business operations. Including attestation to the completeness, accuracy, and compliance of all financial reporting data, where applicable.

Say hello to Hagerty

Hagerty is an automotive enthusiast brand and the world’s largest membership organization. Along with being a best-in-class provider of specialty insurance for enthusiasts, Hagerty is also home to the Hagerty Drivers Foundation, Garage + Social, Hagerty Drivers Club, Marketplace, Broad Arrow Group and so much more. Committed to saving driving for future generations, each and every thing Hagerty does is dedicated to the love of the automobile. 

Hagerty is a rapidly growing company that values a winning culture. We provide meaningful work for and invest in every single team member. 

At Hagerty, we share the road. We are an inclusive automotive community where all are welcomed, valued and belong regardless of race, gender, age, or car preference.  We are united by our shared passion for driving, our commitment to preserve car culture for future generations and our desire to make a positive impact in the world. 

If you reside in the following jurisdictions: California, Colorado, District of Columbia, Hawaii, Illinois, Maryland, Minnesota, Nevada, New York, New Jersey, Ohio, Rhode Island, Vermont, Washington, or Canada please email [email protected] for compensation, comprehensive benefits and the perks that set us apart.  

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UK Benefits Overview

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!