Digital Learning Experience Senior Associate

Job Description
Are you an independent and collaborative thinker with experience in designing, developing, and implementing engaging and effective learning experiences for diverse audiences? Then this is the role for you!
As a Digital Learning Experience Architect in Learning and Development, you will have a pivotal role in designing, developing, and implementing engaging and effective learning experiences for diverse audiences, while serving as the liaison with Subject Matter Experts (SMEs). You will explore innovative methods to improve learning retention, utilizing your instructional design and eLearning development skills. You will adhere to established procedures and design standards to create solutions that resonate with the modern learner. Additionally, you will design and develop dynamic, responsive digital learning solutions using cutting-edge web technologies, ensuring optimal performance, speed, and scalability.
Job Responsibilities

• Produce high-quality digital platforms, videos, and graphics by leveraging extensive experience with industry-standard applications such as Articulate Storyline, Vyond, Figma, Synthesia, and Adobe Creative Cloud, including Premiere Pro, After Effects, Audition, Animate, Illustrator, and Photoshop.
• Apply design thinking, digital design, and agile development processes to recommend improvements to existing workflows. Actively contributes and collaborates within a team, iterating on solutions, demonstrating flexibility and adaptability, and exploring new tools and approaches to deliver solutions efficiently and at scale.
• Manage all aspects of learning development projects using agile methodologies, from needs analysis to implementation.
• Stay informed about emerging technologies and trends to bring fresh ideas to digital platform projects.
• Ensure quality control (QC) checks are conducted for all digital solutions, and that all training materials are thoroughly reviewed and approved by necessary stakeholders, adhering to established procedures and standards for design and accessibility.
• Engage with project sponsors, management, business stakeholders, and Subject Matter Experts (SMEs) to understand needs, provide recommendations, and develop learning products focused on enhancing employee experience and performance.
• Hold all project stakeholders accountable for content delivery, review, and approval deadlines, escalating issues as needed.

Required qualifications, capabilities and skills

• 5+ years of proven expertise in Articulate Storyline, specializing in the development of interactive e-learning modules that enhance learner engagement and retention through innovative design and collaboration with subject matter experts, complemented by experience in training
• Proficiency in the design, production, and editing of video-based learning while applying instructional design principles to engage learners and meet instructional objectives
• Proficiency in digital multimedia tools including Vyond, Figma, Synthesia, Adobe Captivate, Camtasia, and multiple Adobe Creative Suite applications such as After Effects, Premiere Pro, Audition, Photoshop, Illustrator, Dreamweaver, and Animate
• Demonstrated ability to swiftly learn and adapt to new tools and processes, with expertise in content development and effective management of multiple projects in a fast-paced, deadline-driven, and agile development environment
• Demonstrated ability to work both independently and collaboratively towards achieving desired outcomes, with strong skills in engaging in a proactive feedback process
• Strong time and project management skills, demonstrated by timely task completion and high-quality deliverables
• Experienced in and assist with the ongoing updates and improvements of the CMS, ensuring all content is optimized for performance and user engagement
• A robust portfolio that highlights your instructional design, video, and development skills is a must and included in your resume.

Preferred qualifications, capabilities and skills

• Bachelor's degree in instructional design, computer science, digital learning design technology, multimedia technology, or a related field is preferred, or equivalent extensive work experience
• Proficiency in multiple design and development tools/programs gamification, audio/video studio production and editing, generative content using artificial intelligence, 3D modeling, and Microsoft Office tools

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
About the Team
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.
Human Resources plays a critical role in driving the employee experience, shaping the firm's culture and building a diverse and inclusive workforce. We are a strategic partner to the business - working with leaders across the firm to hire, develop and retain the best people and help meet business goals. Together, we foster a work environment in which our people are supported, feel like they belong and are able to make an impact through their work. We develop and deliver a suite of products and services that help make JPMorgan Chase an employer of choice and drive our business forward.