Digital Analytics Analyst

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary
The Digital Analytics Analyst will be responsible for accelerating the pace of digital innovation at CVS Health with high-impact actionable insight generation through analytics. This individual will be responsible for planning and executing analytics and communicating to various stakeholders. This person will partner with the key stakeholders in the digital group to identify opportunities for the success of various digital programs by generating various business insights. This person will identify the data and infrastructure required to generate such an analysis and will identify gaps in data, infrastructure and will develop strategies to bridge these gaps.

Key Responsibilities

•  Identify and define KPI’s and customer success metrics as well as creating and maintaining dashboards and reporting to measure metrics and KPIs for Digital products 
• Perform ad hoc analysis to assist in trouble shooting issues or concerns with the customer experience
• Collaborate with analytics and IT partners outside of Digital including Enterprise Analytics, Marketing, EITS, etc. to facilitate analyses 
• Works with UX, Voice of Customer, Customer Experience Management, etc. as a combined shared services team to size impact of customer pain points for key digital experiences

Required Qualifications

• 3 months + experience in quantitative and/or qualitative analysis (can included internships and school projects)

Preferred Qualifications

• Passion for improving the Digital Customer Experience  and being data-driven  
• Prior intern, co-op, or project experience in relevant areas (retail, healthcare, IT, digital, software)
• Experience with analytics tools, especially BI Tools and SQL
• Excellent written and verbal communication skills
• Well organized, entrepreneurial, and able to prioritize among multiple projects with limited supervision
• Outstanding interpersonal skills and ability to develop relationships across diverse teams
• Adaptability and flexibility for a dynamic work environment
• Strengths in structured and logical thinking, problem solving, issue resolution, and attention to detail
   

Education

• Bachelor's degree preferred, or equivalent experience.

Anticipated Weekly Hours

Time Type

Pay Range

The typical pay range for this role is:

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. 
 

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.

• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.