The Digital Account Coordinator will manage client relationships, support project management, assist in client training, and contribute to business development and marketing efforts.
Company Description
A.K.A. New Media Inc (AKA) is a leading interactive agency that has been developing complex web properties leading organizations since 1997. Since its inception, A.K.A. has exemplified a passionate commitment to providing the highest quality communication and technical solutions with a particular focus in the not-for-profit sector. We seek opportunities of social impact and maintain immense pride in all of the solutions and services we provide.
To learn more about AKA, please visit www.akanewmedia.com
Job DescriptionThe Opportunity: A.K.A. New Media Inc. (AKA), has an immediate requirement for an experienced, focused, organized, and energetic Digital Account Coordinator to join our team to provide account and project management support. Hybrid remote/office schedule possible.
If you have a passion for building relationships, have a go-getter personality with strong communication skills, strong project management capabilities, who excels at finding win-win situations, are inspired by the thought of providing companies and not-for-profit organizations with the best online solutions possible, and want to be part of a dynamic and emerging company, read on and apply!
The Role:
- Account Coordination – Support project discovery & reflection, capturing meeting minutes, content and asset gathering; Setting, and managing client expectations, update management; Seeking new opportunities with existing clients, keeping detailed and accurate client accounts.
- Client Relations - Proactively maintaining and deepening ongoing client relationships
- Project Management - Managing and tracking the status of project plans, scope and budgets; Managing budget control reports/project tracking reports; Supporting and managing project team members, managing quality of projects, etc.
- Client Strategy Development - Participating in the research and discovery phases of projects; Developing reflection documents and writing creative briefs
- Client Training - Training clients on the use of Content Management Systems and other web related best-practices.
- Communications - Supporting the creation of content for e-Newsletters, corporate website and industry publications
- General Marketing Support - Gathering client testimonials, success metrics, support writing/editing/contributing to AKA's marketing efforts, etc.
- Business Development - Support A.K.A.'s business development efforts
- Other duties as assigned
Qualifications
- 1+ years of digital account and project management experience (agency experience is preferred)
- Proven time and priority management skills; Able to manage tasks efficiently and to multi-task
- Ability to manage client expectations, requests, and challenges calmly, effectively, and professionally
- Ability to seek new opportunities for clients
- Strong written and verbal communication skills
- Well-versed and passionate about technology and communications, with emphasis on Internet-based technology and we development (i.e. Social media, web design, etc.)
- Outgoing, energetic, with strong interpersonal, team and customer service skills
- Post-secondary degree or diploma is preferred - preferably in the fields of Business, Marketing, Communications, or Technology
- Strong experience with Microsoft Office Tools
- Quick learner with the ability to adapt to evolving needs quickly, and willing to self-teach as required (i.e., Using online help guides, etc.)
- Some knowledge of website maintenance (whether for clients or personal)
Nice to Haves:
- Knowledge of related software (Sketch, Photoshop, InDesign, etc.) and basic web code (HTML, CSS), but these are not requirements
- Experience with project management tools is an asset (e.g., MS Project Basecamp, Forecast, Bugherd, etc.)
- Understanding of web development
- Experience with Content Management Systems (Kentico, Wordpress, etc.) Customer Relations Management (e.g., Salesforce, MS Dynamics, etc.)
- Experience with other industry tools (Hubspot, Salesforce, Bugherd, etc.)
- Google Adwords and Google Analytics Experience
- Bilingual is an asset
Relevant Assets and Experience:
- Not-for-profit and fundraising
- Web development
- Project management
- Sales, including prospecting and cold-calling
- Knowledge of digital marketing
For additional information please visit www.AKANewMedia.com
Only shortlisted candidates will be contacted.
NO HEADHUNTERS OR EMPLOYMENT AGENCIES PLEASE.
Similar Jobs
Artificial Intelligence • Cloud • Computer Vision • Hardware • Internet of Things • Software
Manage enterprise customers after implementation by creating joint success plans, conducting executive business reviews and operational workshops, recommending workflow improvements, and helping customers maximize Samsara’s IoT platform. Collaborate cross-functionally with Sales, Support, Sales Engineering, and Product; mentor Customer Success and Support teams; resolve issues; and drive safety, efficiency, and sustainability outcomes. The role is remote in Canada and requires 25–40% customer travel.
Top Skills:
IotSaaSVehicle Telematics
.png)
eCommerce • Fintech • Hardware • Payments • Software • Financial Services
Leads ambiguous, high-impact revenue strategy initiatives, including sales forecasting, pipeline health, capacity planning, organizational sizing, partnership modeling, and commercial deal economics. Builds repeatable operating processes, analyzes complex data, and delivers executive-ready recommendations. Partners across Sales, Finance, Partnerships, Services, Data, and Systems, influencing outcomes without direct authority.
Top Skills:
ExcelGoogle SheetsSQL
eCommerce • Healthtech • Kids + Family • Retail • Social Media
Build and scale reliable Snowflake data pipelines, ML pipelines, monitoring systems, and AI-driven agentic tooling that automates pipeline generation, testing, and maintenance. The role partners with analysts, data scientists, product teams, and analytics engineers to deliver scalable end-to-end data infrastructure for Babylist’s e-commerce platform.
Top Skills:
Agentic WorkflowsAmazon Ec2Amazon EksAmazon S3Apache AirflowAWSAws LambdaDbtLlmsMachine Learning PipelinesMcp ServersPythonRagSnowflake
What you need to know about the Boston Tech Scene
Boston is a powerhouse for technology innovation thanks to world-class research universities like MIT and Harvard and a robust pipeline of venture capital investment. Host to the first telephone call and one of the first general-purpose computers ever put into use, Boston is now a hub for biotechnology, robotics and artificial intelligence — though it’s also home to several B2B software giants. So it’s no surprise that the city consistently ranks among the greatest startup ecosystems in the world.
Key Facts About Boston Tech
- Number of Tech Workers: 269,000; 9.4% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Thermo Fisher Scientific, Toast, Klaviyo, HubSpot, DraftKings
- Key Industries: Artificial intelligence, biotechnology, robotics, software, aerospace
- Funding Landscape: $15.7 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Summit Partners, Volition Capital, Bain Capital Ventures, MassVentures, Highland Capital Partners
- Research Centers and Universities: MIT, Harvard University, Boston College, Tufts University, Boston University, Northeastern University, Smithsonian Astrophysical Observatory, National Bureau of Economic Research, Broad Institute, Lowell Center for Space Science & Technology, National Emerging Infectious Diseases Laboratories
