Join a team dedicated to supporting the crucial mission of improving health outcomes.
At Merative, you can apply your skills – and grow new ones – with colleagues who have deep expertise in health and technology. Merative provides data, analytics and software for the health industry. Our clients include providers, health plans, employers, life sciences companies and governments around the world. With industry-leading products and focused innovation, we help customers improve decision-making and performance so that together, we drive real progress in health. Learn more at merative.com
Merge medical imaging solutions, offered by Merative, combine intelligent, scalable imaging workflow tools with deep and broad expertise to help healthcare organizations improve their confidence in patient outcomes and optimize care delivery.Working under moderate supervision, this position, Implementation Engineer (IE), will partner with others within the Professional Services organization and project team to ensure an accurate and timely deployment of our solutions.
Responsibilities:
- Install, configure, and troubleshoot technical applications.
- Collaborate with Project Managers in client planning meetings to design network configurations and hardware deployment strategies.
- Coordinate and execute installation tasks alongside project managers.
- Partner with clients and vendors to verify DICOM conformance and implement workflows such as Modality Worklist, Image Transfer, and Data Migrations.
- Support HL7 interfacing and assist Custom Engineers with additional data migration needs.
- Guide clients through test plan development and execution.
- Provide dedicated support during Go-Live and assist in Transition to Support handovers.
- Manage CRM case lifecycle, ensuring accurate and up-to-date records.
- Develop expertise in all relevant products and submit product issues or enhancement requests to Product Management.
- Engage in ongoing professional development through reading, seminars, and continuing education.
- Recommend process improvements for internal teams and client interactions.
- Perform additional duties as assigned by supervisors or management.
Core Competencies:
- Expertise in HL7 and DICOM protocols
- Strong analytical and problem-solving skills
- Proficient in healthcare informatics and workflow systems
- Excellent written and verbal communication
- Effective time management and prioritization
- Familiar with server platforms, SAN/NAS storage systems, SQL/Oracle DBMS, source control, and defect tracking systems
Education Requirements:
- Bachelor’s degree or equivalent work experience required
Preferred Experience:
- Minimum of three (3) years in Healthcare IT
Work Environment:
- 100% office or home-based
- Travel: 0–10%
- Dress Code: Business Casual
- Reasonable accommodations available for individuals with disabilities
It is the policy of Merative to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Merative will provide reasonable accommodations for qualified individuals with disabilities.
Merative participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: http://www.uscis.gov/e-verify/employees
Top Skills
Similar Jobs
What you need to know about the Boston Tech Scene
Key Facts About Boston Tech
- Number of Tech Workers: 269,000; 9.4% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Thermo Fisher Scientific, Toast, Klaviyo, HubSpot, DraftKings
- Key Industries: Artificial intelligence, biotechnology, robotics, software, aerospace
- Funding Landscape: $15.7 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Summit Partners, Volition Capital, Bain Capital Ventures, MassVentures, Highland Capital Partners
- Research Centers and Universities: MIT, Harvard University, Boston College, Tufts University, Boston University, Northeastern University, Smithsonian Astrophysical Observatory, National Bureau of Economic Research, Broad Institute, Lowell Center for Space Science & Technology, National Emerging Infectious Diseases Laboratories
