The Dialer Administrator manages and optimizes outbound dialing campaigns, ensuring compliance, monitoring performance, and collaborating with teams to implement strategies.
At Lendbuzz, we believe financial opportunity should be more personalized and fair. We develop innovative technologies that provide underserved and overlooked borrowers with better access to credit. From our employees to our dealers, partners, and borrowers, we’ve built a company and a culture around a resolute belief in the promise and power of diversity. We value independent and critical thinking.
We are looking for a Dialer Administrator for our Operations team. The administrator will be responsible for configuring, managing, and optimizing outbound dialing campaigns to support collections operations. This role ensures efficient call routing, monitors performance, maintains compliance with regulations, and collaborates with teams to implement campaign strategies and drive results.
Key Responsibilities
- Configure, maintain, and optimize the outbound dialer system to support collections operations.
- Import and manage daily account lists for outbound dialing campaigns.
- Schedule and manage dialing windows to align with compliance requirements and operational goals.
- Assign and update agent skill groups to ensure efficient call routing and agent productivity.
- Monitor dialer performance metrics and make real-time adjustments as needed.
- Collaborate with collections management to implement campaign strategies and reporting.
- Troubleshoot technical issues related to the dialer and coordinate with vendors or IT as needed.
- Ensure adherence to regulatory and compliance guidelines related to outbound calling.
- Document dialer processes and changes to maintain operational transparency and continuity.
Key Requirements:
- 2–4 years of experience in a call center or collections environment, with at least 1 year managing or configuring dialer systems (e.g., Noble, Genesys, Five9, etc.).
- Strong understanding of outbound dialing strategies and compliance considerations (e.g., TCPA).
- Familiarity with importing data files and managing call campaigns within a dialer platform.
- Experience working with agent skill groups and call routing logic.
- Proficiency in Excel and basic data analysis.
- Detail-oriented with strong organizational and problem-solving skills.
- Excellent communication and collaboration skills.
- Experience in the auto lending industry or financial services preferred.
The Ideal Candidate Will Have:
- Outstanding organizational skills
- Excellent written and verbal communication skills
- High level of integrity
- Strong sense of teamwork, yet able to work independently
- Self-motivated and able to work with minimal supervision
- Works well in fast pace, high-volume environment
- Excited by the idea of constant change
We believe:
Diversity is a competitive advantage. We celebrate our differences, and are better when we have a variety of experiences, viewpoints, and backgrounds.
Compassion is a strength. We care about our customers and look to build long-term relationships with them.
Simplicity is a key feature. We work hard to make our forms and processes as painless and intuitive as possible.
Honesty and transparency are non negotiable. We incorporate these traits in all of our interactions.
Financial opportunity belongs to everyone. We work every day to improve lives by extending this opportunity.
If you believe these things too then we would love to hear from you!
Top Skills
Excel
Five9
Genesys
Noble
Lendbuzz Boston, Massachusetts, USA Office
100 Summer Street, 1001, , Boston, MA, United States, 02121
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