Devops Support Engineer - North America (PST/EST)

At Buildkite, our mission is to unblock every developer on the planet. Our Scale Out Delivery Platform is trusted by some of the world’s top engineering teams, including Canva, Uber, and Airbnb. We help developers deliver software that is fast, scalable, and secure.

This is not your average Support Engineer role.

Firstly, you’ll support Buildkite’s enterprise customers. This means closely collaborating with Software Engineering teams at places like Canva, Uber and Airbnb. You’ll use your knowledge and experience to figure out ways to unblock them from highly complex CI/CD, Software and Infrastructure problems.

Secondly, you’ll play a vital role in shifting the support team into a 50% reactive, 50% proactive function. This means you’ll spend half your time designing and implementing preventive and scalable tools and processes. All to help Buildkite to scale a world-class and efficient experience for our customers.

At Buildkite, we prioritise work-life balance, offering flexible hours for our Support team, without any on-call! You'll work within the business hours of the region you support, ensuring customers get the help they need when they need it

This role is a perfect opportunity for a Software, DevOp or Infrastructure expert, that is customer obsessed and feels challenged and rewarded, by solving tough problems for smart people.

What You’ll Do

💡 Solve Complex Technical Problems

• Work closely with Buildkite’s enterprise customers to troubleshoot and resolve highly technical CI/CD, software, and infrastructure issues.
• Provide support via Slack, Twitter, Zoom and Email.
• Lead planning and retrospective meetings with customers to improve their Buildkite experience.

🔧 Design & Implement Scalable Solutions

• Proactively designing tools and solutions that prevent issues before they arise.
• Develop, maintain, and review open-source tools, including plugins (Bash) and tooling (Golang, Bash).
• Identify and implement process improvements to create a world-class customer experience.

🔗 Customer Engagement & Advocacy

• Act as an advocate for customers, ensuring their feedback is heard and addressed.
• Proactively post issue updates and share insights to improve customer awareness.
• Submit documentation changes that enhance the customer experience.

Skills and experience we like...

🎯 Customer-Centric Mindset – Passionate about delivering an outstanding support experience with patience and empathy.
💻 Technical Expertise – Ability to code, with experience in Bash scripting, Python, Ruby on Rails, or Golang.
🛠️ DevOps & Cloud Knowledge – Familiarity with CI/CD tools like Buildkite, plus experience with Linux, AWS, GCP, Azure, Terraform, and Kubernetes.
🧠 Problem-Solving Skills – Strong troubleshooting ability and the confidence to tackle complex technical challenges.
🚀 Autonomous & Proactive – Comfortable working independently and taking initiative in a fast-moving environment.
✍️ Excellent Communication – Strong written and verbal skills, with experience collaborating across remote teams.

Why Join Buildkite?

At Buildkite, we value kindness, autonomy, and collaboration. You’ll be part of a remote-first company where your leadership can make a meaningful impact—empowering engineers worldwide to build and deliver better software faster.

You’ll be a key part of our Customer Support team, helping us scale a proactive and world-class experience for our customers. We offer incredible benefits designed to help you achieve outstanding results.

Equal Opportunity Employer

At Buildkite, we value diversity and celebrate all types of skills, backgrounds, and experiences. We’re dedicated to fostering an inclusive environment and providing reasonable accommodations throughout our recruitment process.

If you need any accommodations or support during the application or interview process, please reach out to us at [email protected].