Desktop Support Technician

Job Description
This position provides tier-2 level technical support to include but not limited to diagnosing, troubleshooting, repairing and debugging complex IT and A/V equipment, computer systems, complex software, or networked and/or wireless systems.
DUTIES AND DELIVERABLES

• Provide custom complex A/V diagnosis and solution planning and design

• Provide A/V equipment maintenance, repair and troubleshooting

• Provide sound/mix board, speaker and microphone operation

• Confer and test A/V setup with management, end users and presenters to coordinate and establish support requirements

• Respond to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software

• Report design, reliability and maintenance problems or bugs to management

• Provide customer installation and training when applicable

• Provide support to customer/users where the product is highly technical or sophisticated in nature

• Communicate with product/vendor support personnel and potentially the customer when the customer's problem cannot be resolved directly by internal resources.

Required Education, Experience, & Skills
Work Experience:

• 3+ years IT and A/V support experience

• Proven proficient multimedia A/V skills including but not limited to A/V system installation, configuration and operation

• Proven advanced working knowledge of Microsoft Windows

• Proven advanced working knowledge of PC and laptop hardware installations and troubleshooting

Education:

• High School degree or equivalent

Preferred Education, Experience, & Skills
Certified Technology Specialist (CTS) certification
Pay Information
Full-Time Salary Range: $45978 - $73564
Please note: This range is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience.
Employee Benefits: At BAE Systems, we support our employees in all aspects of their life, including their health and financial well-being. Regular employees scheduled to work 20+ hours per week are offered: health, dental, and vision insurance; health savings accounts; a 401(k) savings plan; disability coverage; and life and accident insurance. We also have an employee assistance program, a legal plan, and other perks including discounts on things like home, auto, and pet insurance. Our leave programs include paid time off, paid holidays, as well as other types of leave, including paid parental, military, bereavement, and any applicable federal and state sick leave. Employees may participate in the company recognition program to receive monetary or non-monetary recognition awards. Other incentives may be available based on position level and/or job specifics.
About BAE Systems Intelligence & Security
BAE Systems, Inc. is the U.S. subsidiary of BAE Systems plc, an international defense, aerospace and security company which delivers a full range of products and services for air, land and naval forces, as well as advanced electronics, security, information technology solutions and customer support services. Improving the future and protecting lives is an ambitious mission, but it's what we do at BAE Systems. Working here means using your passion and ingenuity where it counts - defending national security with breakthrough technology, superior products, and intelligence solutions. As you develop the latest technology and defend national security, you will continually hone your skills on a team-making a big impact on a global scale. At BAE Systems, you'll find a rewarding career that truly makes a difference.
Intelligence & Security (I&S), based in McLean, Virginia, designs and delivers advanced defense, intelligence, and security solutions that support the important missions of our customers. Our pride and dedication shows in everything we do-from intelligence analysis, cyber operations and IT expertise to systems development, systems integration, and operations and maintenance services. Knowing that our work enables the U.S. military and government to recognize, manage and defeat threats inspires us to push ourselves and our technologies to new levels.
This position will be posted for at least 5 calendar days. The posting will remain active until the position is filled, or a qualified pool of candidates is identified.