Desktop Support Analyst

At BBH, Partnership is more than a form of ownership—it’s our approach to business and relationships.  We know that supporting your professional and personal goals is the best way to help our clients and advance our business. We take that responsibility seriously. With a 200-year legacy and a shared passion for what’s next, this is the right place to build a fulfilling career.

Brown Brothers Harriman is currently recruiting Desktop Support Analyst to join our TechConnect Team.

The Desktop Support Analyst (DSA) is responsible for Infrastructure Systems related projects in their assigned business line(s).  The DSA seeks to understand the internal client’s business as well as their technology requirements.  Duties include analysis of business requirements, assisting with business cases and ROI, as well as acting as project coordinator on all systems related implementations.

Some of your key responsibilities include:  

Technical

• Monitor business unit technology needs by knowing the department and BBH strategic direction.
• Acts as liaison between Systems technical staff and end users during trouble-shooting.
• Provide 24x7 support on rotating basis.
• Analyze processing methods and identify solutions through assessment of various system alternatives.
• Identify technology opportunities that will affect specific BBH business area strategy and performance.
• Measure customer satisfaction, the System organization's effectiveness and specific on-going needs of the business area.

User Support/Project Management

• Work with clients to manage and prioritize technical projects.
• Manage moves, adds, changes of software and hardware for all BBH equipment, including equipment used on desktops, in test labs and training rooms.
• Advise Desktop Support Technicians and Help Desk staff in trouble-shooting systems and equipment problems, identifying causes and recommending solutions.

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Consulting

• Consult with System teams and vendors to determine department systems requirements and solutions.
• Consult with other EUC technicians and DSA’s to determine system requirements.

Qualifications:

• Bachelors degree and/or equivalent work experience.
• Related Financial Services business background (a plus, but not required).
• Familiarity with LAN environments, Windows and GUI-based design.
• Analytical and problem solving skills.
• Ability to use standard desktop tools effectively, including Microsoft Office, Outlook, Teams, Sharepoint and Edge.
• Ability to work in a team environment.
• Client service skills.

We value diverse experiences. We value diverse experiences and transferrable skillsets. If your career hasn’t followed a traditional path, includes alternative experiences, or doesn’t meet every qualification or skill listed in the job description, please do go ahead and apply.

About BBH:

Brown Brothers Harriman (BBH) is a premier global financial services firm, known for premium service, specialist expertise, technology solutions and partnership approach to client management. Across Investor Services and Capital Partners, we work with an enviable roster of sophisticated clients who make BBH their first call when they are tackling their hardest challenges. Delivering for our clients and each other energizes us.

We believe that how we do our work is just as important as what we do. We are relentless problem solvers who know our best ideas come from collective debate and development—so we are never possessive about our ideas. Every day we come together as a diverse community of smart and caring people to deliver exceptional service and expert advice—creating success that lasts. No matter where you sit in the organization, everyone is empowered to contribute their ideas. BBHers can pick up the phone and call any colleague, and they are happy to help. Expanding your impact beyond your daily role is part of how we operate as trusted partners to one another. 

We believe stability is a competitive advantage, but being stable means having the knowledge, skill, and discipline to evolve, often—pushing the boundaries of innovation.  As a private partnership, every investment we make is in the relationships, technologies, products and development we believe are in the long-term interests of our clients and our people. Our long-tenured leaders are experts in their areas and are actively involved in the day-to day business, taking the time to provide guidance and mentoring to build the next generation of BBHers. Because we know, our success begins with yours.

Go to BBH.com to learn more about our rewards and benefits, philanthropy, approach to sustainability or how we support you to thrive personally, physically and financially.