Provides internal desktop and service desk support for approximately 450 global users. Responsibilities include troubleshooting, ticket ownership, documentation, escalation management, endpoint and business application administration, system upgrades, automation, change management, and user-focused technology projects. The role requires strong communication, analytical, organizational, and problem-solving skills, along with expertise in at least three specified desktop technologies.
Company Profile
Founded in 1977, GMO is a global investment manager committed to delivering superior long-term investment performance and advice to our clients. We offer investment strategies and solutions where we believe we are positioned to add the greatest value for our investors. These include multi-asset class, equity, fixed income and alternative offerings.
We manage approximately $80bn for a client base that includes many of the world’s most sophisticated institutions, financial intermediaries, and private clients. Industry-wide, we are well known for our focus on valuation-based investing, willingness to take bold positions when conditions warrant, and candid and academically rigorous thought leadership. Jeremy Grantham, GMO’s Co-Founder and Long-Term Investment Strategist, is renowned as an expert in identifying speculative investment bubbles and also as a leading climate investor and advocate.
GMO is privately owned and employs over 430 people worldwide. We are headquartered in Boston, with additional offices in Europe, Asia and Australia. Our company-wide culture emphasizes commitment to clients, intellectual curiosity, and open debate. We celebrate and respect our differences, while embracing and valuing what each of us brings to work, as we know that diverse teams in an inclusive, caring environment achieve higher engagement and better client results.
Please follow the prompts included in this job posting to apply. The application window for this role is anticipated to remain open until the job is filled, or as otherwise determined by GMO.
Position Overview
GMO is looking for a Desktop Engineer to join the Infrastructure and Risk Management team to deliver high-quality technology support and services to the GMO community. This role combines hands-on operational support with technical problem solving, automation, and user-focused project work and productivity enhancements. We value individuals who are reliable, passionate about technology, excellent teammates, great communicators, professional, enthusiastic, enjoy problem solving, and are eager to learn and grow. The Desktop Engineering and Service Desk team serves as a single point of contact for technology issues and requests for GMO’s 450 worldwide users. This is an excellent opportunity to contribute to a high-performing team with the opportunity to further develop your business knowledge and technical skills. The successful candidate will be comfortable balancing day-to-day support with deeper technical troubleshooting, automation, and user-focused projects that improve reliability, efficiency, and the overall employee technology experience. The position is hybrid in nature and requires at least 3 days in the office while 2 days can be worked remotely.
Responsibilities:
- Troubleshoot technology-related issues for internal customers and provide responsive, professional support through the Service Desk
- Lead and complete projects that improve the end-user experience by reducing downtime, increasing performance, improving efficiency, and spotting patterns to automate repetitive tasks
- Own tickets and requests from intake through resolution, set clear and realistic expectations with customers to contribute to a culture of operational excellence; provide guidance or training based on user needs
- Provide clear documentation of all steps taken to resolve issues and provide detailed closing notes to assist future engineers with information about issues in the environment
- Escalate issues to proper internal teams when necessary and maintain ownership of the issue as it is worked on by other teams, always keeping the customer informed and using the escalation as a learning opportunity to advance your skills
- Administer, maintain, and improve desktop systems, endpoint management tools, collaboration platforms, and business applications, including upgrades, configuration changes, and ongoing support.
- Participate and contribute to SDLC and Change Management best practices
Desired Skills:
- Excellent team player; proven track record of helping others on their team(s)
- Demonstrated expertise in at least 3 of the following:
- Work effectively with customers and fellow team members in both in-office and remote settings
- Experience using GAI to solve problems or enhance productivity within your work environment
- Strong oral and written communications skills; able to work autonomously and provide proactive communication and daily updates to customers
- Sophisticated Service Desk and Application Support experience with the ability to troubleshoot complex issues that may require working independently or with multiple teams across different technologies
- A broad understanding of all layers of technology – from the physical layer through application layer, security concepts and concerns, relational databases, and cloud technologies is a plus. Azure or related certifications and scripting skills are also a plus
- Creative approach to solving new problems and improving existing processes
- Keeps up to date with the latest industry developments and best practices. Proactively seeks out training and learning opportunities.
- Strong analytical skills
- Strong organizational skills and detail orientation; ability to prioritize competing requests
- Prior work experience in a financial services or technology company is a plus
Citrix, Active Directory, Azure, Windows 11, Networking, SCCM or Intune, Webex or Teams, Exchange/Outlook, PowerShell
GMO is committed to the recruitment, employment, and promotion of all candidates equally, regardless of an individual's gender, race, color, national origin, ancestry, age, religion, pregnancy, marital status, sexual orientation, gender identity or expression, military or veteran status, genetic information, physical or mental disability (except where such disability is a bona fide occupational disqualification) or any other classification protected under federal, state or local law.
GMO will not offer visa sponsorship for this opportunity.
GMO Boston, Massachusetts, USA Office
40 Rowes Wharf, Boston, MA, United States, 02110
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