Deskside Engineer

Job Description:
The Opportunity:
As a Deskside Engineer you will be joining our Global Corporate Team to provide professional, timely, accurate and courteous Deskside Support. You will support various systems and operating systems namely Windows and Mac endpoints. You will also support the company AV and Zoom Rooms and provide technical event Support as required. This will include security and data reviews, and Business Continuity planning in accordance with InfoSec and ISO27001 guidelines.
**This is an onsite role, requiring presence in our (brand new!) Framingham, MA office Monday through Friday**
What we can offer you:

• Opportunity to join an innovative growing Global Team.
• Exposure to best-in-class technologies (at a state of the art, brand new office which offers amenities like endless coffee, pool table, free gym, and the greatest humans)
• An opportunity to own and grow in your area of expertise.

The Skills you will bring:

• Mac and Windows build - OS deployment.
• A basic knowledge of PowerShell and scripting experience and automation of processes.
• Experience with SCCM/WDS/Jamf or similar imaging technologies.
• Meeting Room and AV Support, - Neat/Zoom/Teams etc with ability to stay calm under pressure in large meetings while troubleshooting effectively.
• Application packaging and update.
• Windows 11 patch compliance.

Achievements:

• Endpoint Lifecycle and Asset Management in previous role.
• Working independently on major projects.
• IT onboarding and off-boarding of new and departing employees and hardware.
• Proven track record of effectively communicating with internal and external customers/users with a focus on customer service.

Thank you for considering joining our team. We strive to create an inclusive and accessible application process for all candidates. If you encounter any difficulties or have specific accessibility requirements while applying for this position, please don't hesitate to reach out to us at [email protected] assistance. We are committed to ensuring equal access to opportunities for all individuals.
The Company:
At Workhuman® our mission is to bring more humanity to the workplace. We recognise and embrace individuals' differences and believe that workforce diversity and inclusion are essential to our long-term growth and success. Even if you don't think you "check every single box" above, please still consider applying. We're looking for a human who is collaborative, and innovative with a growth mindset. We love what we do because we're shaping the future of work through our people and our technology. Our human cloud-based applications are helping some of the world's leading global brands connect culture to shared purpose. The Workhuman Cloud empowers employees to thank, talk and celebrate each other, creating an environment that sparks gratitude and human connection while increasing employee engagement and productivity.
Did you know we have an award-winning culture across EMEA and North America:

• We were named as #5 Best Workplace in the Great Place to Work Awards in Ireland in 2022 in the large sized workplace category. We were also recognised as a Best Workplace for Women and a Best Workplace in Technology in 2020, 2021 and 2022.
• In 2021 we were named as #2 Best Workplace in Europe in the medium sized workplace category.
• We were also recognised as #2 Best Large Places to Work in Boston by Built In for 2023 as well as a Best Place to Work in Boston, U.S. Best Large Places to Work and U.S. Best Places to Work.
• There are currently over 7.5 million users on the Workhuman® cloud across 180 countries.
• Our core values are Respect, Determination, Innovation and Imagination.

Workhuman is an Equal Opportunity Employer and is committed to the principle of equal employment opportunity for all employees. We proudly provide a work environment free of discrimination and harassment. Employment decisions at Workhuman are based on solely on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social, or ethnic origin, sex (including pregnancy), age, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, or any other status protected by the laws or regulations in the locations where we operate. Workhuman believes that diversity and inclusion among our teammates is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.