Design Strategist (Chicago Hybrid)

Company Overview

​At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that’s critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.

Department OverviewWho We Are
At Motorola Solutions, we believe exceptional customer experiences are born from a deep understanding of user needs, powered by insightful data, and brought to life through thoughtful design. Our Experience Design & Research team is a dynamic, multidisciplinary group of Industrial Designers, UX/CX Designers, User Researchers, and Human Factors practitioners. We are at the forefront of understanding our users and translating those insights into impactful products and services. Now, as we embrace the transformative potential of Artificial Intelligence, we're excited to expand our team with creative minds who can help us redefine what's possible.
Job Description

***Must include portfolio, personal website, or work samples to be considered for the position***

The Opportunity

As a Design Strategist, you will be a key contributor to our innovative, AI-powered solutions. This role is a hands-on blend of design work and direct customer engagement, where you'll help uncover user needs, brainstorm new ideas, and collaborate to bring concepts to life. It's a perfect opportunity for a growing design professional who is passionate about both strategy and execution—someone excited to think about the big picture while crafting exceptional, user-centered experiences.

What You'll Do

• Drive Strategy: Spearhead the creation of scalable, human-centered design strategies that address critical user needs and achieve business goals.

• Lead Discovery: Plan and lead customer discovery sessions to uncover unmet needs, align stakeholders, and generate actionable insights.

• Prototype & Iterate: Rapidly translate abstract concepts into tangible prototypes leveraging AI tools, iterating based on feedback from users, customers, and internal teams.

• Collaborate Across Disciplines: Partner closely with Product, Engineering, Data Science, and Research teams to ensure solutions are feasible, valuable, and ethically responsible.

• Champion the Vision: Present work, ideas, and strategic rationale in a clear and compelling way that inspires action from both technical and non-technical audiences.

• Elevate Our Practice: Continuously refine and improve our team's design processes, methodologies, and collaborative practices.

What You'll Bring (Basic Qualifications)

• Bachelor's or Master's degree in HCI, Design, Psychology, Computer Science (with a focus on AI/HCI), or a related field, or equivalent practical experience.

• 3+ years of experience in product design, service design, or a strategic design role.

• A strong portfolio demonstrating both strategic thinking and hands-on design execution.

• Demonstrated mastery of planning and facilitating workshops, design sprints, and customer co-creation sessions.

• Deep expertise in user-centered design methodologies, systems thinking, and design research.

• Exceptional communication and storytelling skills (verbal, written, and visual), with the ability to distill complex information into clear, compelling narratives.

• Proficiency with modern design and prototyping tools to rapidly visualize and test ideas.

What Sets You Apart (Preferred Qualifications)

• Proven ability to utilize user data and metrics to inform design decisions.

• A foundational understanding of core AI concepts (e.g., Machine Learning, NLP, Generative AI), including their capabilities, limitations, and ethical considerations.

• Experience designing interfaces that promote AI transparency, explainability, and user trust.

• Experience using AI tools to rapidly prototype experiences or visualize complex data.

• A passion for speculative design and exploring novel applications of emerging AI to envision future user experiences.

• Comfort navigating ambiguity and a proven ability to thrive in a dynamic, fast-paced environment.

Target Base Salary Range:  $72,700 USD - $145,400 USD

Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.

Note: Candidate must be in the Chicago office 2 times per week.

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Basic Requirements

• Bachelors degree with 3+ years of experience in product design, service design, or a strategic design role.

Travel RequirementsUnder 10%
Relocation ProvidedNone
Position TypeExperienced
Referral Payment PlanNo

Our U.S. Benefits include:

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K
• 10 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave
• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. 

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.