Design Operations Lead

Working at Atlassian
Atlassians can choose where they work - whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.
Overview
As the Design Ops Lead - Tooling & Enablement, you play a pivotal role in supporting the acceleration of productivity with AI and best-in-class Design tools. You drive initiatives that make it easy for designers to access the tools, resources, and operational support they need-whether that's optimising workflows, providing clear guides and self-serve resources, managing research tools, or acting as the "front door" for operational enablement. You proactively identify opportunities to enable efficiency through automation and the use of AI, partnering with others to implement solutions and measure their impact. By removing barriers and enabling the adoption of new processes and tooling, you enable designers to focus on their craft, collaborate effectively, and work more efficiently.
Responsibilities

• Oversee the full design toolchain-from ideation and prototyping through to handover and documentation-ensuring a cohesive, low-friction workflow.
• Partner internally across the Design Org and with technology teams to align on tooling needs, integrations and best practices.
• Serve as the "enablement front door": triage intake requests, guide designers through operational processes and tooling selection, and connect them with the right resources or support.
• Manage research tooling for designers (e.g., Maze, Dovetail), including access, onboarding, and support, as part of the design toolchain
• Lead pilots and structured evaluations for emerging tools: define success criteria, collect user feedback and make clear recommendations to scale, optimise or retire.
• Coordinate procurement and vendor relationships: negotiate licence terms, ensure compliance and manage renewals in collaboration with Legal and Finance.
• Monitor tooling health and adoption metrics-such as usage rates, satisfaction scores and efficiency gains-to inform continuous improvement.
• Maintain and evolve a self-service repository of guides, templates, FAQs, and process documentation to enable designers to resolve common challenges independently.
• Stay informed on industry trends in design technology and AI, and proactively identify opportunities to enhance collaboration, innovation, and productivity.
• Provide day-to-day support for tooling issues, escalating to IT or vendors as needed to minimise disruption.

Benefits & Perks
Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit go.atlassian.com/perksandbenefits .
About Atlassian
At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.
We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.
To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.
To learn more about our culture and hiring process, visit go.atlassian.com/crh .