Department Content Manager

CrossCountry Mortgage (CCM) is the nation's number one distributed retail mortgage lender with more than 7,000 employees operating over 700 branches and servicing loans across all 50 states, D.C. and Puerto Rico. Our company has been recognized ten times on the Inc. 5000 list of America's fastest-growing private businesses and has received many awards for our standout culture.

A culture where you can grow! CCM has created an exceptional culture driving employee engagement, exceeding employee expectations, and directly impacting company success. At our core, our entrepreneurial spirit empowers every employee to be who they are to help us move forward together. You’ll get unwavering support from all departments and total transparency from the top down.

CCM offers eligible employees a competitive compensation plan and a robust benefits package, including medical, dental, vision, as well as a 401K. We also offer company-provided short-term disability, an employee assistance program, and a wellness program.

Position Overview:

The Department Content Manager is responsible for supporting the content tied to the Appraisal Review Team (ART) and the Condo/Co-op Team or the Credit Policy (CP) and Underwriting (UW) teams. This role ensures that all departmental content remains current, accurate, and compliant across multiple platforms, including SharePoint and internal intranet sites. This is vital to maintaining operational integrity, content fidelity, and communication consistency within the organization.

Job Responsibilities:

• Oversee content related to the Appraisal Review Team (ART) and the Condo/Co-op Team or the Credit Policy (CP) and Underwriting (UW) teams.
• Track and manage all departmental content updates across SharePoint, The Landing, The Landing Zone, and other areas.
• Ensure all content is reviewed and re-vetted on a scheduled basis.
• Monitor updates and bulletins from agencies and relevant authorities; assess impact on existing materials.
• Coordinate with the business lines to request, implement, and verify necessary content updates.
• Complete necessary updates to the department content once the business line verifies the updates that are needed.
• Confirm that all posted materials reflect the most recent, approved versions.
• Maintain organized records of all content updates, versions, and review schedules.
• Perform administrative duties such as document management, reporting, and scheduling.
• Collaborate with team members and stakeholders to ensure objectives are achieved.

Qualifications and Skills:

• Bachelor’s degree or equivalent combination of education and/or experience.
• 3+ years of residential mortgage underwriting and/or credit risk experience, with agency guideline knowledge (FHA, VA, USDA, Conventional, Non-Agency, Non-QM).
• Experience managing and writing content (guidelines, credit policy, P&Ps, SOPs, job aids).
• Experience with Encompass LOS, preferred.
• Skilled in managing concurrent tasks, meeting deadlines, and coordinating effectively across multiple departments and stakeholders.
• Excellent organizational, accuracy, and detail-oriented skills.
• Excellent communication skills.
• Proficient in gathering and analyzing information to present clear and accurate solutions.
• Expertise in SharePoint, intranet systems, version control protocols, and Microsoft Office (Word, Excel, Outlook).

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.

Pay Range:

• Base Pay: $75,000.00 - $80,000

• The posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position.